Cons: Cover took over 10 weeks to ship (and 12 weeks to arrive) even though they guarantee that it will ship in 4 weeks. I wouldn't have cared too much that it took so long, but what really upset me was the constant lying.
First off, they will not send you updates as to the status of the order. You need to constantly bug them to get any updates. I got one email saying my order was in production a few days after I placed the order (I found out later that they lie about this to keep you complacent), and then literally nothing for over 2 months until I asked them if I should have received a shipping number. I was told that it was peak hot tub season when I ordered (in the middle of June?
That's doubtful) and that it would be shipped at the end of the week. Well, 14 days later, still no update. So I send another email. Oh, we're so sorry, it'll ship at the end of this week.
Another 14 days later, still no update. So I send another email asking to cancel my order. They say no. I bring this up with my credit card company (at this point I'm concerned that I fell for a scam and they would just keep the money and never send a cover) and start going through the fraud review process.
Suddenly, I get an email a few days later saying my cover shipped! It only took an extra 6 weeks and the possibility of legal repercussions to get them to actually send a cover out. Pros: The cover I received seems to be ok quality, and it is the correct color and size. I'll update as it ages, because apparently covers from this company fall apart in about a year from the other reviews I have been reading.
Responses to my emails were quick even if they constantly lie through their teeth. You are completely at the mercy of this company if you decide to order from them. They will not process refunds or cancellations and they'll make your cover whenever they feel like it with no accountability.
Plus they have a ton of fake reviews on their website and they remove any negative ones. Is that a sign of a good company?
Product or Service Mentioned: The Cover Guy Shipping Service.
Reason of review: Order processing issue.
The Cover Guy Cons: Lied about delivery.