We recently ordered a custom made hot tub cover and lifter from The Cover Guy. Production took way longer than expected and when the cover finally arrived, it was totally manufactured wrong, even though we had sent explicit pictures.
We also went over our order many times with Amanda, the administrator. To add insult to injury, the lifter did not arrive. We sent numerous emails inquiring and spent hours trying to contact the company. We were finally told to ship the cover back, buy that we were not to be refunded for the lifter because their documents showed it was shipped.
They have stolen $200.00. Please avoid this terrible company at all costs.
Product or Service Mentioned: The Cover Guy Cover.