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1.5
Details
Advertised vs Delivered
Staff
1 comment

Ordered a "Brown" cover from the Cover guy. Was disappointed when received that the cover was actually a "Burnt Orange color.

This is the response i received from "Amanda".

"the brown is a rusty-orange color. The walnut is the dark brown. All monitors display the colors differently and dye lots may vary but that is the brown.

If you are not happy with the color we can offer you a new vinyl portion (pillow case for the foam inserts) at our cost price of $160 delivered.

REALLY?

Brown is rusty-orange? Why not call it Rusty Orange??

Product or Service Mentioned: The Cover Guy Hot Tub Cover.

Reason of review: Not as described/ advertised.

Monetary Loss: $100.

Preferred solution: Price reduction.

The Cover Guy Cons: Deceptive color.

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TheCoverGuy
#1716662
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager