New Reviewer

I just want to acknowledge the outstanding way your representative, Glenn, handled a problem I encountered last week. I needed a double door opener but purchased a single door opener (the box didn't indicate the difference).

It was unlikely I would get a refund as I had thrown away the box and additionally, it was very inconvenient to return the item. It was probably obvious to Glenn that I was a very unhappy customer. Using initiative and a sense of how best to serve the customer, Glenn requested a double door opener be sent to me. I received it today, installed it, and am a very happy customer.

Seldom do companies allow their reps to take this type of initiative and seldom have I experienced such outstanding service.

My hat's off to the company and Glenn for turning what was headed to be a very unhappy experience into a very pleasant one. Chuck Owens 970-769-****

User's recommendation: First Class service.

Location: Durango, Colorado

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