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1.3

I purchased an expensive bed from The Brick. It was in liquidation but really looked brand new. At half price, I was really happy. Since the bed would come unassembled, the salesman used my phone to take pictures of it so that I could see how to assemble it.

The bed got delivered. First of all the deliverymen were rude and I though that they would destroy the house. One of the items I purchased was not there and they refused to wait while I called the store.

Then I started unwrapping the bed. It had major scratches. The one in the store looked like it had no damage. These scratches were major and there were all kinds of minor damage as well.

Then the fun began. I started to assemble the bed with a friend. A piece of wood that went at the foot of the baseboard was too long and would not fit. I checked the pics taken by the salesman. In the pics, this piece was natural, had no stain. The piece that I received was stained. Ok, so this was different. Then I obviously did not receive the one we had taken pictures of, the one that I had supposedly purchased.

Then we started putting other pieces together and they did not fit. The pieces of wood were all too large.

It became obvious that this had been a "bait and switch". There was one bed in the store but what was delivered to me was something else because what was delivered could not be assembled as it was.

When I called, they quickly offered me a credit. But it became clear that this is part of their "tactics".

Would I buy from them again? Never in a million years.

Stay away. Stay far away. Apparently, The Brick is scamming people.

Reason of review: too many to check them all.

Preferred solution: Let the company propose a solution.

The Brick Pros: Salesman sami dib.

The Brick Cons: Bait and switch.

Location: Montreal, Quebec

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