The Bradford Exchange - Bradford Exchange Deceptive Advertising
My elderly Aunt, who is on a fixed income, saw an ad in her Sunday newspaper for the "Heavenly Blessing" Christmas Tree Nativity Collection.My Aunt placed the order and was told that 3 boxes would be shipped to her separately.
(She was smart enough not to use a credit card & paid by check.)
Two of the three boxes arrived. My husband picked up the 2 boxes and my Aunt came over to see me open the gift. I had to call Bradford Exchange to inquire about the missing third box (very difficult to find a phone number & the wait time was at least 20-25 minutes). As it turns out every item is separate and the total cost would have been over $600.
Bradford Exchange was in the process of sending her the "next installment" invoice. She never agreed to any "installment payments" and Bradford Exchange did not state that there would be. Bradford Exchange does not state in the ad that each item is billed separately (to include each individual figurine). In addition, it does not state the cost is $600+.
The woman I spoke with stated, "you have to look online for that information". I then screamed "I told you my Aunt was elderly & on a fixed income. She doesn't own a computer!" I further stated that their advertisement was at a minimum deceptive if not fraudulent. I demanded free return labels be sent via email vs.
regular mail as she had stated. My Aunt will be refunded her money as I demanded and her account closed.
I, personally, received inferior products that did not match the description or the picture they used.BUYER BEWARE-THEY WILL RIP YOU OFF!!!!
More Review Details
What I liked
What I disliked
- Horrible customer support
- Deceptive advertising
- Actual total not listed
- Reason of review:
- deceptive advertising
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Heavenly Blessing Christmas Tree Nativity Collection
- Review category
Author wants to be contacted by the company. Learn more ›