The Boston Globe Phone Numbers and Emails

Toll-Free Number:

  • (888) 694-5623
Send Message

Customer Service:

  • (617) 929-2000

Legal:

  • (617) 929-7900
    Privacy Inquiries

Media:

  • (617) 929-2233
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The Boston Globe Emails:

Complaints/ Feedback
Customer Service
Legal
DMCA Inquiries
Media
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Contact Information

The Boston Globe Website:

The Boston Globe Help Center:

Corporate Office Address:

Boston Globe Media Partners, LLC
1 Exchange Place, 2nd floor
Boston, Massachusetts 02109
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday 7:00am - 8:00pm

Saturday - Sunday: 8:00am - 3:00pm


More contact details

Fax:

+1 617-929-7975

The Boston Globe Rating Based on 6 Reviews

Rating details

2.7
more details
Customer service
Value for money
Advertised vs Delivered
Product or Service Quality

Rating stats

Rating trend

Summary of The Boston Globe Customer Service Calls

24 TOTAL
CALLS
03:31 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Boston Globe?

Account Question:

  • “Subscription”
  • Can't login to my account
  • “Subscription problems”

Activation/ Cancellation Question:

  • “I thought I canceled”
  • “To cancel paper for the week”
  • “Cancel subscription”

Request for Information Question:

  • “I need help with online account”
  • “Question re adv”

Shipping and Delivery Question:

  • “No delivery”
  • “Missed delivery 3x”

Website/ Application Question:

  • “App”

Staff Question:

  • “Customer service representatives”

Other Question:

  • “To complain about your pop up block of your articles, which blocks me from reading articles that I have already paid for.”
  • “Not getting papers for 2 months”
  • “Can't get stories on my phone”

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