Contact The Boston Globe Customer Service
How to Reach a Person at The Boston Globe
Verified Contact Information
Toll-Free Number:
-
1-888-694-5623
Customer Service:
-
1-617-929-2000
Legal:
-
1-617-929-7900Privacy Inquiries
Media:
-
1-617-929-2233Opt-out of Marketing Emails
Complaints/ Feedback:
feedback@boston.com
Customer Service:
support@bostonglobe.com
videoeditors@globe.com
Legal:
Media:
The Boston Globe Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular The Boston Globe Phone Number
1 (888) 694-5623
Average Hold Time
00:02:18
Average Calls duration
3 minutes
Most Popular The Boston Globe Email Address
feedback@boston.com
The Boston Globe Live Agent Availability
40% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
The Boston Globe Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular The Boston Globe Phone Number | 1 (888) 694-5623 |
| Average Hold Time | 00:02:18 |
| Average Calls duration | 3 minutes |
| Most Popular The Boston Globe Email Address | feedback@boston.com |
| The Boston Globe Live Agent Availability | 40% of callers successfully reach a real person |
| Issue Resolution Rate | Low (10% reported full resolution) |
| The Boston Globe Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 73% phone, 27% email |
| Common Reasons for Contact | Activation/ cancellation, account, payments and charges |
| Prepare before the call to The Boston Globe | First and last name, credit card or phone number |
Contact Information
The Boston Globe Website:
The Boston Globe Help Center:
Corporate Office Address:
Boston Globe Media Partners, LLC
1 Exchange Place, 2nd floor
Boston,
Massachusetts
02109
United States
Other Info (opening hours):
Customer Service Hours:
Monday - Friday 7:00am - 8:00pm
Saturday - Sunday: 8:00am - 3:00pm
Fax:
+1 617-929-7975
Summary of The Boston Globe Customer Service Calls
61
TOTAL
CALLS
CALLS
03:09
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Boston Globe?
Activation/ Cancellation Question:
- “Cancel a coming delivery. AND Globe items stopped on my cell phone”
- “Cancel my digital subscription”
- “Need to cancel paper”
Account Question:
- “Can’t log in”
- “Can not get into my digital subscription”
- “Account”
Payments and Charges Question:
- “Billing”
- “My bill and no globe dlvred on4/26(fri)”
- “Senior citizen discount for my home delvery”
Shipping and Delivery Question:
- “We get the BG delivered. Every time it rains our paper is very wet despite being in a plastic bag. Instead of double bagging it with both ends open, could you double bag it in opposite directions so both ends of paper keep dry.”
- “Suspend delivery”
- “Paper not delivered”
Product/ Service Question:
- “Problem with on line”
- “Cannot connect with legacy.com on obituaries”
- “Epaper not working AGAIN”
Request for Information Question:
- “Need to talk to a live person”
- “Question on my account”
- “I need help with online account”
Website/ Application Question:
- “Can’t get entire globe magazine downloaded”
- “App”
Return/ Replace Question:
- “Change credits for my subscription”
Staff Question:
- “Customer service representatives”
Other Question:
- “Dcff”
- “Tip...to report story”
- “A possible story”
Compare The Boston Globe Customer Service To
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The Boston Globe