Review about The Ashton Drake Galleries Adorable Morgan Baby Doll from White Oak, Texas
I first ordered a doll in October for my daughter & decided to go with the monthly payments.About a week after i checked the status & was told it wouldnt be shipped till mid january.
The very next day i got on the website to get a number for customer service & the delivery date changed to mid November. Was ok with that & let it be. I constantly reasurred my daughter doll would be here around said day. I checked status almost daily.
Day came & went & checked status, now states a payment issue. When i called customer service i was told my card wouldnt go through. It had been weeks since i placed my order & now im being told of a card issue!? Gave them another card number & was assured doll would be sent in 7-10 days.
My daughter being VERY PATIENT, understood. Checked status online about 3 days later & delivery date now says febuary. Call customer service & now told doll was on back order. Decided then to order a completly different doll & then decided to pay in full so i wouldnt have this issue again.
Was told doll would be delivered by christmas. Well never came. Checked status & said ships on january 1st. Just checked status & now says payment issue!
I dont know what this company is doing but ive spent enough out on a doll that weve yet to see & my daughter has been waiting months on a doll, that when she wakes in the morning i get to tell her its still not coming. Ive included pics.
One from today & the other from december 21st when i checked the status.
More Review Details
|Product or Service Quality|
- Reason of review:
- Poor customer service
- Product or service
- The Ashton Drake Galleries Adorable Morgan Baby Doll
- Review category
- Kids' Stores