The Arms Room - Bait and Switch tactics
Ordered a Gas Block Front Sight for a Ruger rifle from sellers website based on sample photo and item description. When the item arrived and installed, it did not fit, like its displayed in item sample photo (there are no gaps when the two pieces of the Gas Block is screwed together). When contact with seller was made and photo’s provided of the problem, I was experiencing with a large gap between the parts. Seller came up with several different reasons why the item didn’t fit as its portrayed on sellers website.
The most alarming excuse. He stated that he machines each Gas Block Front Sight to specific tolerances, so they will fit all rifles. But, because he has to do it that way ( one size fits all), there will be gaps, some larger then others. He stated the gap, that was happing with mine was the largest he had seen. No where on his website does he state that he builds the Gas Block Front Sight, to be a generic fit. And that there will be gaps, some larger then others, when the item is installed. And its very clear, when you look at the photo on the sellers website, there are no gaps. The seller has machined a gas block, in such a manner, it’s a custom fit to the rifle. And what he is selling to the public, is a generic fit item, that can not fit, in that manner depicted and described on the sellers website. But, based on his website, your led to believe, you’ll be getting what you are looking at.
A customer doesn’t learn this until after the fact. And when you try to attempt to resolve the issue, excuses are made or for example, he suggested using a Dremel Tool to deepen the barrel channel, on a brand new item, that needs very tight tolerance's to work correctly. Why, would someone in their right mind, take this advise? It should either be done right, the first time or, tell people, what they are actually getting.
To the sellers credit, he did offer to correct the issue, if I returned the item back to him at my cost for shipping. Well, how convenient is that. Why should the customer have to pay to return an item, that was sold under false pretense's? A total bait and switch tactic and he basically holds you hostage. If you don’t pay to ship it back, nothing will be done.
Use caution if you plan to do business with The Arms Room, LLC.
More Review Details
- Monetary loss:
- Review category
You May Also Like
- "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..."
- "After having our dinner which took longer than I expected, I recommended a dinner presentation to my sister. The next morning I called to see if everything was good...."
- "I called your corporate office and that was a joke. You can reach no one . I called for your legal department and no one knew of one. Your..."
- "All I can say is that Barlow Trail Vet Clinic is a great place for your pets!! Dr. Houston and Dr. Brenner have treated both of our pets with much..."
- "This company is a complete joke! I ordered a th350 from them and it took almost 2 months to receive it. Finally got it, installed it and 1000 miles later..."
- "Publishers Clearing House Customer Service September 17, 2016 Dear VIP, VIP's like you are so important to us and we wanted to reach out at once..."
- "I'm a 64 year old male, fit and healthy, with no history of allergies. I purchased a standard size Mypillow and received it mid October, 2016. It worked as advertised..."
- "I purchased a Levian snake ring. It has white and chocolate diamonds. I have sent it back to Levian 5x for repair due to diamonds randomly falling out of the..."
- "Great partner and company, design build and operate super concepts. Genius Was ecstatic to work on E_P with mr keyes. It started my career..."