The Able Group - Dangerous - reported to Gas Safe & Trading Standards

3 of 4 The Able Group reviews

An Able Group Gas Heating Engineer (who arrived several hours late) serviced our boiler and addressed an error message by replacing a valve but the error message re-appeared a day later and continued as an intermittent problem until eventually the boiler completely stopped working.Spoke with customer relations at Able who turn out to be unable when we asked for the engineer to visit again, the engineer didn't turn up and no one could contact him so we called British Gas instead.

Thankfully British Gas identified the issue but also determined the sample point had been damaged leaving the possibility of leaking carbon monoxide. This could only have been done by the last person to touch it - the Able Group engineer. Spoke with Unable customer relations but again they don't really care now they have been paid and refused to allow me to speak to a manager. To sum up incompetent tradesman and the worst customer service you could imagine.

If you wait for a manager to call back well *** will freeze over first.

Have reported them to Gas Safe and Trading Standards.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Turnaround Time
Website
Reliability
Staff
Discounts and Special Offers
Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
More

Reason of review:
Bad quality
Product or service
The Able Group Boiler And Heating Services
Review category
Household Services
review #805439
Had an experience with The Able Group? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
3 of 4 The Able Group reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about The Able Group.
Filing a new complaint about
×