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Contact Texas Lottery Commission Customer Service

How to Reach a Person at Texas Lottery Commission

Verified Contact Information

Toll-Free Number:

  • 1-800-246-4677
    Charitable Bingo Operations Division
Call Now
Send Message

Customer Service:

  • 1-800-375-6886
    Charitable Bingo Operations Division
  • 1-512-344-5117
    Charitable Bingo Operations Division
  • 1-512-344-5250
    Enforcement Division
  • 1-512-344-5339
    Enforcement Division
  • 1-512-344-5230
    Governmental Affairs Division
  • 1-512-344-5161
    Governmental Affairs Division
  • 1-512-344-5315
    Information Resources
  • 1-713-968-1657
    Internal Audit
  • 1-512-344-5000
    Main Switchboard

Complaints/ Feedback:

  • 1-512-344-5334

Jobs/ Career:

  • 1-800-395-5627
    Toll Free
  • 1-512-344-5333
  • 1-512-344-5243

Legal:

  • 1-512-344-5127
    Legal Services Division

Media:

  • 1-512-344-5283

Customer Service:

retailerwebhelp@lottery.state.tx.us
Retailers
customer.service@lottery.state.tx.us

General Info:

bingo.services@lottery.state.tx.us
Charitable Bingo Operations Division

Headquarters:

lillian.minnard@lottery.state.tx.us
Administration Division
thomas.hanson@lottery.state.tx.us
Charitable Bingo Operations Division
angela.zgarba@lottery.state.tx.us
Contracts Management and Procurement Manager
ray.page@lottery.state.tx.us
Drawings And Validations Manager
andrea.hendrix@lottery.state.tx.us
Enforcement Division
gary.grief@lottery.state.tx.us
Executive Administration Division
sheila.sanchez@lottery.state.tx.us
Executive Administration Division
casey.austin@lottery.state.tx.us
Executive Assistant
jeffery.manners@lottery.state.tx.us
Facilities Manager
kelly.stuckey@lottery.state.tx.us
Financial Operations Manager
myra.zamora@lottery.state.tx.us
Governmental Affairs Division
nelda.trevino@lottery.state.tx.us
Governmental Affairs Division
fritz.reinig@lottery.state.tx.us
Governmental Affairs Liaison
melissa.villasenor@lottery.state.tx.us
Governmental Affairs Liaison
joan.kotal@lottery.state.tx.us
Information Resources
merry.mendoza@lottery.state.tx.us
Lottery Operations Division
ryan.mindell@lottery.state.tx.us
Lottery Operations Division
robert.tirloni@lottery.state.tx.us
Products Manager
debbie.pina@lottery.state.tx.us
Purchasing Manager
ed.rogers@lottery.state.tx.us
Retailer Services Manager

Jobs/ Career:

jan.thomas@lottery.state.tx.us

Legal:

bob.biard@lottery.state.tx.us
debbie.jamieson@lottery.state.tx.us
elizabeth.godfrey-weidig@lottery.state.tx.us

Media:

heidi.moreno@lottery.state.tx.us
Advertising Inquiries
mike.fernandez@lottery.state.tx.us
Administration Division
alice.banks@lottery.state.tx.us
Charitable Bingo Operations Division
martha.jasse@lottery.state.tx.us
Charitable Bingo Operations Division
kathy.pyka@lottery.state.tx.us
Controller
mario.valdez@lottery.state.tx.us
Enforcement Division
sarah.johnson@lottery.state.tx.us
Financial Accounting and Reporting Manager
james.carney@lottery.state.tx.us
Security Manager
lauren.callahan@lottery.state.tx.us
Press Inquiries

Texas Lottery Commission Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Texas Lottery Commission Phone Number
1 (800) 246-4677
Average Hold Time
00:01:22
Average Calls duration
5 minutes
Most Popular Texas Lottery Commission Email Address
ray.page@lottery.state.tx.us
Texas Lottery Commission Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Medium (50% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

Texas Lottery Commission Website:

Texas Lottery Commission Help Center:

Corporate Office Address:

Texas Lottery Commission
611 E. 6th Street
Austin, Texas 78701
United States

Other Info (opening hours):

Fax Numbers:

Executive Administration Division: +1 512-478-3682

Charitable Bingo Operations Division: +1 512-344-5316, +1 512-344-5142

Administration Division: +1 512-344-5254

Information Resources: +1 512-344-5101

Support Services: +1 512-344-5447

Office Of The Controller Division: +1 512-344-5338

Human Resources Division: +1 512-344-5240

Governmental Affairs Division: +1 512-344-5107

Legal Services Division: +1512-344-5189

Lottery Operations Division: +1512-344-5253, +1512-344-5448 (Licensing), +1512-344-5039 (Accounting), +1 512-344-5151 (Claim Center)

Media Relations Division: +1512-344-5490





Mailing Address:

P.O. Box 16630

Austin, TX 78761-6630


Locations:

Lottery Claim Center

P.O. Box 16600

Austin, TX 78761-6600

Texas Lottery Commission

P.O. Box 16660

Austin, TX 78761-6660

More contact details

Fax:

+1 (512) 344-5080

Why Customers Call Texas Lottery Commission?

Top Reasons of Customers Calls

  • Request for Information 50%
  • Payments and Charges 25%
  • Customer Inquiries & Issues 25%

Request for Information

50%
  • "question on a scratch"
  • "Won a Hawaii trip last year and we were supposed to take the trip this year on September something just want to know what's going on with that"

Payments and Charges

25%
  • "Machine took my money no tickets"

Customer Inquiries & Issues

25%
  • "Check ticket"

Compare Texas Lottery Commission Customer Service To

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