On 8 July, 2016, I phoned and then Emailed TEVA with a photo of my TEVA sandals with the soles falling off .I received a reply saying that they received my message.
After waiting several weeks, I phoned them on August 1st. They located my file and asked me to send them the faulty sandals and said they were working on it and would get back to me. 2 weeks later I phoned again. He said they did not receive my faulty sandals.
I emailed them a copy of the USPS ticket showing the sandals arrived at their office on August 5th. Hearing nothing for 2 more weeks, I phone again in late August, and again in early September. I was told they were "working on it". No action.
I phoned again in early August and they requested that I send them the USPA tracking number (which was on the USPS ticket I emailed earlier) and the "RA number".
I did this, and also re-sent the USPS [proof of delivery.It is now October 12th, and I STILL have not heard from TEVA.
Lesson learned: If you want good shoes from a company with good customer service, DO NOT BUY TEVA.
More Review Details
You May Also Like
- "I ordered 5 dresses on 2/16/16 and spent $120. They took my money, and I have NO CLOTHES! There is no live chat, and if they get back to you,..."
- "The title pretty much explains it all. Ordered a dress originally $45 or so dollars, on sale for $22.99. A deal. I had never bought clothes from the site and..."
- "After 15 months, my Asics running shoes fell apart. I'm a very casual runner and I don't ever run more than 3miles. My hand goes through the top, like a..."
- "I've been with ally auto financing for two years. Bought 2014 Kia Optima brand new for 300.27 a month through ally mobile app. January 11th 2017 I made my payment..."
- "I took two hours to calm down before making this complaint so that it would be legitimate and not out of anger but rather concern. I'm a busy person so..."
- "My son ordered a hoodie without permission / I attempted to cancel immediately / Web site will not allow you to cancel order, must call support line / Support line..."
- "HOME STYLE FURNITURE July 2014 I purchased a 1500.00 game table with four chairs for our summer home. The first time my husband sat in one of the chairs the..."
- "Hi everyone, On Black Friday at Sports Authority I purchased a $50 World Tech Toys Striker Quad copter and so far it works beautifully with zero flight problems. All four rotor..."
- "Raining outside and raining inside my 2014 Palm Harbor Park Model. "Oh, you're out of warranty, but here's a $100 so you will go away." At the end of the..."