Port Townsend, Washington
0 comments
Not resolved

On 8 July, 2016, I phoned and then Emailed TEVA with a photo of my TEVA sandals with the soles falling off .I received a reply saying that they received my message.

After waiting several weeks, I phoned them on August 1st. They located my file and asked me to send them the faulty sandals and said they were working on it and would get back to me. 2 weeks later I phoned again. He said they did not receive my faulty sandals.

I emailed them a copy of the USPS ticket showing the sandals arrived at their office on August 5th. Hearing nothing for 2 more weeks, I phone again in late August, and again in early September. I was told they were "working on it". No action.

I phoned again in early August and they requested that I send them the USPA tracking number (which was on the USPS ticket I emailed earlier) and the "RA number".

I did this, and also re-sent the USPS [proof of delivery.It is now October 12th, and I STILL have not heard from TEVA.

Lesson learned: If you want good shoes from a company with good customer service, DO NOT BUY TEVA.

Review about: Sandals.

Review #935674 is a subjective opinion of a user.

PRODUCT OR SERVICE
Teva Sandals
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Teva?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I purchased a Gucci bag through bag barrow or steal. the price was about $2000 listed at around $850 which as 30% discount. When I received the bag I..." Read more
"I ordered and paid for a dress from Modlily. I expected a silky/satin well made champagne coloured dress (see first photo). What actually arrived was a rough see through..." Read more
"The corking, straps andleather insole are fine, but the hard rubber soles cracked, crumbled and peeled off. I emailed Birkenstock, but no one got back to me. Over the..." Read more
"I bought a dress and a bikini for a vacation I've planned and it was totally damaged. The white dress has burns stains all over the vcut breast line ,..." Read more
"Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their..." Read more
"Few months ago I decided to go back on pof. I signed up for it, I even got a email saying it is registered, everything was fine in the beginning...." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more
"this photo is taken by ladder yesterday/tonight (24-3-2017) on timebucks right now. I'd really wanna ask you guys, how to earn 37.835 in timebucks, when timebucks does not count in..." Read more