On 8 July, 2016, I phoned and then Emailed TEVA with a photo of my TEVA sandals with the soles falling off .I received a reply saying that they received my message.
After waiting several weeks, I phoned them on August 1st. They located my file and asked me to send them the faulty sandals and said they were working on it and would get back to me. 2 weeks later I phoned again. He said they did not receive my faulty sandals.
I emailed them a copy of the USPS ticket showing the sandals arrived at their office on August 5th. Hearing nothing for 2 more weeks, I phone again in late August, and again in early September. I was told they were "working on it". No action.
I phoned again in early August and they requested that I send them the USPA tracking number (which was on the USPS ticket I emailed earlier) and the "RA number".
I did this, and also re-sent the USPS [proof of delivery.It is now October 12th, and I STILL have not heard from TEVA.
Lesson learned: If you want good shoes from a company with good customer service, DO NOT BUY TEVA.
More Review Details
You May Also Like
- "After 15 months, my Asics running shoes fell apart. I'm a very casual runner and I don't ever run more than 3miles. My hand goes through the top, like a..."
- "I ordered this dress from Rosewe.com for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be..."
- "The corking, straps andleather insole are fine, but the hard rubber soles cracked, crumbled and peeled off. I emailed Birkenstock, but no one got back to me. Over the..."
- "Hi everyone, On Black Friday at Sports Authority I purchased a $50 World Tech Toys Striker Quad copter and so far it works beautifully with zero flight problems. All four rotor..."
- "Raining outside and raining inside my 2014 Palm Harbor Park Model. "Oh, you're out of warranty, but here's a $100 so you will go away." At the end of the..."
- "HOME STYLE FURNITURE July 2014 I purchased a 1500.00 game table with four chairs for our summer home. The first time my husband sat in one of the chairs the..."
- "Brand new Avenger leaks every time it rains. I bought it 6 minths ago from McGeorges RV and have had numerous leaks every time it rains. The manufacturer will not..."
- "When times are tight and then you come across an ad that offers a great product for a great price, only to see it is false is sad. I didn't..."
- "The flowers i got delivered to my fiance were pretty, BUT they were super small and in my eyes dont look anything compared to their picture. Delivery was on time..."