i ordered a pair of pants and after one wash, the fabric was obviously faulty, with a big bulge in what was supposed to be smooth stretchy pants.. i sent them a picture, explaining the issue, and then got a reply saying of course they would replace them.. stand by for a shipping label.. it never came.. when i emailed them about it, they said they sent it but i never got it, and now they refuse to send another or credit me.
i called the customer service, waiting 5 minutes on hold, to be told that there was nothing they could do.
i have vowed to never buy anything from this company again!
More Review Details
|Exchange, Refund and Cancellation Policy|
- Reason of review:
- Poor customer service
- Preferred solution:
- give me a credit at the least, ship me a new pair
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
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