Terra Nova Equipment Phone Numbers and Emails

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  • +44 177 383 3300

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Terra Nova Equipment Return Policy
To return an item for repair or inspection, please download and complete the return form (see below). This also includes an address label for The User to use on The User's parcel. Website advise keeping a copy of the completed form for The Customer's records. Website also recommend using a traceable service such as Royal Mail recorded post, or a carrier like Parcelforce, UPS or DHL. Repairs covered under The Client's product's guarantee will be carried out free of charge. Items purchased from Terra Nova Equipment's' online shop may not be returned to any of Company's retail stockists / high street stores. Within 14 days of receipt of goods. The Customer will be responsible for the goods until they reach www.terra-nova.co.uk so it is Terra Nova Equipment's' recommendation that The User of company services use a secure delivery method which requires a signature on delivery. Please note that if The User of company services fail to take reasonable care of the goods, Terra Nova reserves the right to refuse return.
To read more: https://www.terra-nova.co.uk/p/customer-services/refunds-returns-exchanges/
Terra Nova Equipment Delivery Policy
To read more: https://www.terra-nova.co.uk/p/customer-services/international-orders/
Terra Nova Equipment Terms of Service
Please read the following terms and conditions carefully. The ordering of goods from Terra Nova indicates that The User are in agreement them. Offers and packages relating to individual products are relevant to the product shown only and are not transferable. Orders incorporating offers will show all the products purchased on The User's purchase invoice. Any discount will be shown as a value deducted from the order total. If The Client change or cancel part of The Client's order, either before shipping or after delivery, and this change affects an offer or package The User of company services have ordered, the full price listed on Company's website will be charged for the remaining items that constitute that package or offer. The Company believe that The Client will be delighted with The Client's goods, however, in the event of The User feeling that it is necessary to return the goods www.terra-nova.co.uk will keep the process as simple and professional as possible.
To read more: https://www.terra-nova.co.uk/p/customer-services/terms-conditions/
Terra Nova Equipment Privacy Policy
To read more: https://www.terra-nova.co.uk/p/customer-services/privacy-security/
Terra Nova Equipment FAQ
Q: The User's guarantee states cover is ‘for the life time of the product'. Please note: Proof of purchase will be required for claims under guarantee, and all guarantees are ‘back to base' so The User of Website are responsible for the cost of any return. A: The packed size of the Jupiter is Length 36cm, Width 11cm, Depth 10cm, which can be reduced with some compression. The Laser Competition packed size can be reduced by removing the carbon fibre support poles from the head and foot. The pole section length is about 40cm, which would then be the limiting factor. It should be quite easy to find a place for the carbon fibre poles on the outside of a rucksack / pannier. Depending on The Customer's bike size The Client could tape the poles to The Client's top tube as an alternative. Alternatively, if The user of company services is looking to buy from a store, many retailers now stock Terra Nova, Wild Country and Extremities brand products all over the world.
To read more: https://www.terra-nova.co.uk/p/help-advice/frequently-asked-questions/
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