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1.0

Very simple: tenting job scheduled for last Friday 9/9 at my home in Pembroke Pines. Terminix manager assured my the crew was on their way, in the 6pm to 7pm window.

No-one showed-up. No-one called us, nothing. We have been "elevating" this issue for a week now, and have not received any phone calls yet or explanation, or tentative date of re-schedule. A whole week went by!!!

This is unacceptable and really a shame. Service Manager Mr Lewis; Branch Manager Mr Malki and Regional Manager Mr Katon: is there a magic formula to get a hold of you??

This is just very bad company policy.

Reason of review: Poor customer service.

Monetary Loss: $1700.

Preferred solution: Full refund.

Terminix Cons: Untruthful promises, Problem resolution, No return call to confirm appointment, Customer service providers.

Location: Pembroke Pines, Florida

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Good luck. They NEVER call back. Get someone else and write to the better business bureau.....They will call back then!!

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