Tenancy Deposit Scheme Phone Numbers and Emails

Customer Service:

  • +44 300 037 1001
    Custodial (TDS holds the deposit)
  • +44 300 037 1000
    Insured (landlord/agent holds the deposit)


  • +44 771 845 3252
    Content and PR Coordinator

Tenancy Deposit Scheme Emails:

Customer Service
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GDRP Inquiries
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Tenancy Deposit Scheme Contact Information

Tenancy Deposit Scheme Website:

Tenancy Deposit Scheme Online Chat:

Corporate Office Address:

The Dispute Service Limited
West Wing First Floor The Maylands Building, 200 Maylands Ave
Hemel Hempstead, Hertford HP2 7TG
United Kingdom
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Tenancy Deposit Scheme Terms of Service
These are the Terms and Conditions for the use of the website of The Dispute Service ("TDS" or Tenancy Deposit Scheme). TDS does not have any liability for any loss suffered by the User in using the website. www.tenancydepositscheme.com accept no liability for any failure of the User to comply with these terms and conditions where the failure is due to circumstances outside the reasonable control of TDS. The User agrees to abide by the privacy conditions of TDS shown on the website. The waiving of any rights by TDS under these terms on conditions on one occasion will not affect the validity of those rights or mean that the right will automatically be waived on any other occasion or circumstance. If the User discriminates against any employee of TDS or acts in an illegal or aggressive manner to any employee of TDS then Tenancy Deposit Scheme reserve the right to terminate the right of the User to use the website with immediate effect.
To read more: https://www.tenancydepositscheme.com/terms-and-conditions.html
Tenancy Deposit Scheme Privacy Policy
The User's privacy is important to www.tenancydepositscheme.com To better protect The Customer's privacy Tenancy Deposit Scheme provide this notice explaining Tenancy Deposit Scheme's' online information practices along with what data www.tenancydepositscheme.com collect, why Website collect it and what The Company do with it. When registering a tenancy deposit for protection, TDS will collect the name, telephone number, address and email address of both the agent and landlord. At the end of the tenancy, TDS will collect the necessary information to allow Tenancy Deposit Scheme to either repay the deposit or resolve any dispute. Parties are invited to respond to any request for information. Parties are also given the opportunity to submit evidence in the event of a dispute which can be accessed and viewed by the parties to the dispute and also by employees of TDS. TDS will require The User of Website to submit bank details in order for payment of any tenancy deposit amounts due to The Client
To read more: https://www.tenancydepositscheme.com/privacy-policy.html
Tenancy Deposit Scheme FAQ
To read more: https://www.tenancydepositscheme.com/agents-FAQs.html
Tenancy Deposit Scheme Pros and Cons

Cons: Ineffective management

Tenancy Deposit Scheme reviews and complaints

Tenancy Deposit Scheme is ranked 435 out of 1287 in Professional Services category

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