I purchased a Tempurpedic Cloud Luxe king sized bed in early November. I was so excited to try my new bed!
The "white glove" delivery service did not deliver my bed until WELL after Thanksgiving. Okay....it took a while to get the bed to me, but ahhhh a new mattress! After a week of sleeping on the new mattress I noticed increasing pain in my lower back. Okay, is it just me or is it this new bed?
I went to the chiropractor, got a nice adjustment.....still with the pain. Hmmm... tried sleeping on the 15 year old inner spring mattress in the spare bedroom and voila...less back pain! So I decide to return my almost $5000 bed.
Problem is, when you call Tempurpedic they are NOT the ones who answer! The people who answer say that all they can do is forward my information. Okay, I'll try it....and try it again...AND AGAIN! No one from Tempurpedic EVER called me back OR emailed me.
I happened to give it a try (for the fourth time) while at work and actually got someone at Tempurpedic. WOW! They took my info and set up return of the mattress, which by the way would take about as long as the delivery did. The "white glove" service was two disheviled men with no front teeth and dirty hair who REEKED of cigarette smoke showing up at my house.
I sure hope tempurpedic doesn't think the mattress smells like that from me! Oh, not that I can ask THEM because I just called to check the status of my return and...you guessed it! "I'm sorry maam, I can only forward your information from this office". For such an expensive product, you better *** well pick up the phone when I call.
I don't care HOW busy your call volume is! Hire some new people!! Very, very disappointed! Will be spreading the word about this where ever I can!
(Oh yeah, and I had to pay $200 for that "white glove" service. Ha!)
Product or Service Mentioned: Tempurpedic Mattress.
Monetary Loss: $200.