I got my first Tempurpedic from a retailer five years ago. It did have an odor which went away in less than a week, although I kept the windows open at night.
I loved the bed at first, but over time it developed more and more of a sag in the middle, and I began waking with a backache. Since I had paid so much for the bed ($2,900), I decided to take adavantage of the 20 year warranty. The first time I called, the representative discouraged me from submitting a claim, and told me that someone "would probably have to come out to look at the bed." So, I put off doing anything for another five months until one morning, I decided that that was way to much money to pay for an aching back, so I called them back. The second representative was very nice and walked me through the return process (taking pictures, mostly) and said I could expect a new bed within a couple of weeks.
I was very excited about the new bed and happy to have called, but when the bed arrived, the real nightmare began. Within fifteen minutes of being brought into the bedroom, the whole house smelled of chemicals (sort of like a super intense new car smell combined with new carpeting and oil-based paint). I had expected some odor, so I immediately opened the window, put fans in the room, and closed the door. I expected to wait a few days to sleep on the mattress, and by the way, it was also as hard as a table, so even if I had wanted to sleep with the smell, I couldn't have.
The odor got worse for at least a week as the mattress softened up, or as the representatives that I spoke with every day told me--"the cells opened." I was advised to walk on it, put fans on it, and finally to *** the sleeve and wash it three times. After four days, I did try to sleep on it for three nights, but I made the mistake of closing the window (it was cold out in November), and each night I woke up and had to wash all the blankets and sheets and mattress cover. My pajamas also smelled of chemicals and all the clothing in my closet. On the third morning, I woke up with asthma, and moved out again to an air mattress.
I put an air filter in the room along with the fans, and was told that the offgassing could take up to a month. Well, this was starting to seem completely unreasonable for a new piece of furniture, and it was probably ten or twenty times worse than the odor I had noticed with the first bed. Supposedly this was because the bed was already five months old and had been warehoused at the retailer's and had had time to off gas, whereas the replacement beds are made to order and shipped out directly from the factory. It was true that my replacement bed had a production date of two weeks before it had arrived.
I was so disillusioned with this, exhausted from sleeping on the floor and not even being able to enter my bedroom without feeling sick that I called to ask for a refund. Each time I called, I spoke with a different representative who all told me that the odor was "normal" and "not normal" depending on the day. They finally offerered to send a refund but only if I accepted another replacement and that if that one had any odor after a week, I could get my money back. This was an offer I might have taken if I had not already spent over three weeks on the floor, but no one could tell me why the new bed would not have an odor unless they were going to do something different either in the production or shipment which they denied.
So, I said that I couldn't handle another three or more weeks without a bed or bedroom, and I gave the bed away (even after it was moved out, my room still stunk for a few days), and bought a cheaper traditional bed. I did really like the Tempurpedic for a few years, but after reading all the off gassing stories (one representative even told me her own bad experience), as well as the problems with sinking, I won't recommend Tempurpedic anymore.
Product or Service Mentioned: Tempurpedic Bed.