I am having a horrible experience with Tempurpedic. I ordered my mattress over 8 weeks ago.
The first delivery arrived with the boxspring only...No mattress. I called customer service and was told "it must have been lost." I waited another 3 weeks for the replacement mattress. The delivery truck arrives and has the wrong size and the wrong mattress! Called customer service and was told they would call me back with some answers.
I ended up calling them today as they didnt call me back. They want to send me another mattress....I explained how upset I was and refused to wait another 3 weeks and wanted to cancel the order.
Well they didnt want me to cancel so customer service stated the mattress would be delivered by July 8. So we will see, otherwise I will scream!
Product or Service Mentioned: Tempurpedic Mattress.