Bought Tempur Mattress-2004, thought at time, it was brilliant, over the years, our health has gone down hill, worse asthma+ other problems+ new ones arising, recently we decided to wash the removeable cover, SHOCK noticed a split in the top of the material. Later more SHOCK! we noticed perfect body pattern shaped mould patches!
We followed all advice given by the company + the Do's and Don'ts.
We were Promised our medical conditions would benefit from its use, for a time it seems to be the case (except we sweated more). Me being over 150pounds (medical conditions/medicine cause fluid retention) I now have only one position I can sleep in, not due to my health conditions, due to the lack of this'floating' support, they mention, if I sit up, I sink right in, it causes numbness, pins and needles now, I have sat on other areas of the mattress, there is support still, like before.
A selling point of this memory foam mattress, is 'you don't need to turn it, but if you end up making 'body indents, that stay after a time, you will have to or have no support!!.
Underneath between the boarding, which we were told we HAD to put down, and the bottom of the mattress is now a color palette of various mould types, on both sides, with a small gap between us. We've had this treated for now, and isn't it funny how our Asthma has improved, pretty much over night too!
Windows are normally open to air the rooms, we don't make the bed, just fold the cover back, to expose the mattress, like we did with our old one (a 10year old,that was still in 'new' like condition, a no roll together semi-othopedic type, I couldn't tolerate the firmness of it, after an RTA, so had to buy a new one), yet this memory foam mattress went mouldy.
A friend had to take hers into her garden (bedroom-ground floor) (something we are physically unable to do) hers was 3-4 years old, cause it was sodden with sweat build up!!
We have come to the conclusion that the mould, split and lack of 'floating' support on my side is down to the fact, that we suddenly NOW learn from the company: that the mattress doesn't tollerate "ANY TYPE" of moisture (there words),or it will crack, disintegrate, go mouldy.
So surely since it is normal for a person to sweat while asleep+ the mattress is known to cause feeling hotter and therefore sweat more, people will sweat into it, so its not suitable a material? Also if you happen to be over 150pounds (my husband is under this and its not sagged/lost supporting ability his side, 'yet'), it seems this mattress will not last you the time they keep reminding you it will.
We were told at the time NOT to use a 'mattress protector' because it would impede the affectiveness of the 'floating' supportiveness and would cause problems with the mattress material, so following their intructions, we didn't use one.
Now we have come to find the mould, we had someone come out to 'look' at it (but other than take photos, they didn't phyiscally examine the spliting), they did after I kept on at them, lift the mattress from a corner and look at the mould 'one side only' not the worse side either! The company will not replace it, or refund us part of the money back for the years which we will not have use of it, beause its had it, beause we were miss sold it, dispite taking excellent care for it and following there instructions!
They are suggesting we have abused it/mis-used it, tugged it, bent it (we are physially unable to do what they are suggesting), or we have washed it, got moisture into it (yeah 6+ years of night sweats, which they knew would happen, when they sold us it)
I believe I was miss sold this mattress, because my health problems, which they were told about in full, This mattress is not suitable for someone with my health conditions and therefore should never have been sold us in the first place!! Yet they told me it would be good for me, 'reasured' me they didn't say that if I brought one, my conditions would invalidate the warranty, as in their eyes its now 'heavily soiled'. I mean I won't have brought one, if I have been told that.
I think they should have a duty of care to say if their product is going to be suitable or not and if someone says they sweat alot, they should say that it is not suitable, not just sell you it anyway, after all the last thing you expect is that your natural sweat moisture rots the very fabric your mattress is made of.
I wouldn't recommend anyone purchasing one of these mattresses, especially if you: sweat alot, slightly overweight-overweight, were someone is disabled/ill and might be bed bound for days sometimes, your not a lady going though bad peri-menopausal symptoms. You don't have dry skin, cause sweat and your creams will soak into the non washable cover and likely stain it on top, as it will become soiled in their eyes and they will say you have invalidated your waranty.
I also think this material is not fit to be used in mattresses full stop, simply because people sweat and sweat is moisture and this mattresses material doesn't tolerate any form of moisture!
Product or Service Mentioned: Tempurpedic Bed.
Monetary Loss: $1500.