My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles.
Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim after following the detailed way( measure with a quarter and straight edge to determine depth of sag). However, our response was a standardized no.
Tempurpedic is definitely a brand that we did not think we would receive this type of response from.
The response said we don't have a valid claim, however, our lower back pain and discomfort says otherwise. This is unacceptable.
Product or Service Mentioned: Tempurpedic Mattress.
Reason of review: Bad quality.
Monetary Loss: $5.
Preferred solution: Let the company propose a solution.
I didn't like: Warranty process, Miserable quality and customer service.