We purchased our first Tempurpedic mattress, a Rhapsody King-Size Mattress, on January 22, 2013. By November, 2015, my wife and I both noticed that the mattress was sagging on both ends of the mattress where we slept, but was still firmer in the center portion of the mattress. So, on November 10, 2015 I filed our first Warranty Claim, with required photos of the broom stick with a quarter that showed the sagging areas of the mattress. Our Warranty Claim was approved. And we then went to Mattress Firm, a local mattress store to look at the models. We decided to purchase an adjustable bed, called an Ergo Plus, and picked out a Contour Elite and a Contour Rhapsody Luxe in Twin XL sizes as part of a split king set.
After the delivery of these mattresses on December 3, 2015, and by January 1, 2016, we really began to notice that the two Twin XL mattresses that we had received in the Warranty Claim, for an additional cost over and above the amount of the credit received from Tempurpedic, were much softer and much less firm than the same Contour Elite and Contour Rhapsody Luxe floor models in the Mattress Firm store that we had gone to. So we went back to the store and tested those floor models again and concluded that the mattresses delivered to us were not of the same quality as the ones in the store. So, I filed a Warranty Claim on or around January 6, 2016 with Tempurpedic. I had no photos that could depict the softer mattresses which had been delivered to us. So today, we received an e-mail from Tempurpedic rejecting our Warranty Claim. So here we sit with two new Tempurpedic mattresses that are not of the same firmness as the mattresses that we had ordered and paid for. In other words, the Contour Elite Twin XL mattress, as well as the Contour Rhapsody Luxe Twin XL mattress, were not nearly as firm as the Contour Elite and the Contour Rhapsody Luxe mattresses in the Mattress Firm store.
We have no idea why that should be. Did Tempurpedic mistakenly put tags from other mattresses on the mattresses delivered to us as a Contour Elite Twin XL and a Contour Rhapsody Luxe Twin XL? Is it possible that Tempurpedic manufactures “below-grade”, generic foam mattresses made in a different factory exclusively for delivery in approved Warranty Claims other than its mattresses destined for regular store sales? We don’t know. But one thing we are sure of, these mattresses are not nearly as firm as the ones in the store bearing the same names. I would know because I had back surgery last February and need a very firm mattress. Rather than doing the right thing, Tempurpedic denied our Warranty Claim. So we will have to file a lawsuit against Tempurpedic for negligence and fraud in delivering us mattresses that were not what we had purchased. the Contour Rhapsody Luxe Twin XL mattress.
Product or Service Mentioned: Tempurpedic Mattress.
Reason of review: Not as described.