Granted, bought ours 10 yrs ago, just found out the real truth. when we purchased, were told we needed to also buy the foundation in order to get the 20 yr warranty.
Mattress had bad large indentation on my husband's side. He's 6'3", 220#. called back then, were told to take a picture of the indentation to prove it was at least an inch deep. Yeah, that's possible.
Finally bought new mattress this week, took apart foundation...cloth covering cheap, narrow wooden slats full of knots WITH A SHEET OF CARDBOARD ON TOP!!. NOT plywood - CARDBOARD!! This is the *** they said was "necessary to maintain the integrity" of the mattress! GRRRRR!
the slats were badly bowed, so no wonder the mattress sagged.
So ticked I wish I could sue. But I plan to spread the word about this to as many sites as I can.
Product or Service Mentioned: Tempurpedic Mattress.
Monetary Loss: $2600.