Tempurpedic replaced the first faulty bed that I paid $4,000 for that was under their 20 year warranty. The original bed was sunken in after using it for 2 years.
When I received the "new" bed. OMG!!! I have not had a decent night's sleep since. My back hurts, my neck hurts, my hips hurt all as a result of that bed.
I was not even able to function at work from tossing and turning trying to get comfortable in the bed. I called the company in tears saying that I could not function during the day because I could not get a decent nights sleep. They basically told me TOO BAD! We don't replace mattresses for comfort reasons.
I asked that the problem be escalated. The customer service person laughed in my face and said there was nothing that she was going to do and that I was stuck with the "new" bed that I paid and additional $600 to upgrade to a "better" thicker mattress. TEMPURPEDIC sucks!!!! What ever you do don't buy one.
If you own their stock, short it. They should be run out of business.
My quality of life deteriorated since I got that bed. I am convinced that it is evil and so is the Tempurpedic company!!!!!!!
Product or Service Mentioned: Tempurpedic Mattress.
Monetary Loss: $5000.