I bought a Tempur mattress, expecting it to last the rest of my life.
It cost a fortune, felt great in the shop. After one night of feeing like I was sleeping in warm tarmac, with nightmares because of the chemical smell, I had to return it and get a regular coil sprung 100% organic natural mattress from another company.
Luckilly I bought this from a local independent retailer who did the exchange and refunded me the difference.
I called tempur directly first to talk to them about an exchange or refund and was told Tempur company policy is to retain 50% of the cost if you are unhappy and want to exchange...I was lucky. I researched my rights on line and went in person to the shop I had bought from, and thank goodness they took the mattress back and let me choose a different better, cheaper one.
Product or Service Mentioned: Tempurpedic Mattress.
Reason of review: Bad quality.