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Original review updated by user Feb 01, 2022

Upon selecting a Sealy Mattress, the added 10 year warranty was explained in detail as being a 'no questions asked' part of the purchase.

After five years, the product began to fail as the sag in the mattress became increasingly evident by the day. The store and the mfg.

were notified. There were measurements, photos and proof of purchase provided to both entities. The result has been a miserable excuse for Cust. Serv.

Reps; all creating a hoop jumping exercise in their company circus and fabricating misinformation while taking a great deal of enjoyment in passing the buck from one dullard to another. After weeks and hours of wasted time on the phone and performing in their center arena of the company circus; these clowns are viewed on the multiple sites throughout the internet as being seriously misguided and seem to enjoy causing pain and suffering by their cruel actions. Add to this, many within the corporate setting have created their own aire of authority with false titles and send the customer on endless phone messages.

This company is seriously sickening. Avoid this company, unless you wish to be in the pool with the addicts, insane and demented.

User's recommendation: AVOID SEALY , FOSTER AND STEARNS AND TEMPURPEDIC.

Monetary Loss: $1000.

Preferred solution: Full refund.

Tempur Sealy International Pros: Nationwide distributor.

Tempur Sealy International Cons: Warranty is non existant.

Location: Kingsport, Tennessee

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sean m Wdi

Sealy is at best a lower level product mfg.

sean m Wdi

How true !

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