Teleflora - What an absolute JOKE!
Teleflora is a complete comedy.I ordered the "Zen Artistry - Deluxe" (which is pictured on their website as an elegant purple orchid arrangement with bamboo) for Mother's Day, but what I received is an utter joke (a batch of ugly red flowers that look like daisies/carnations mix).
I have attached a photo for comparison. That's definitely not in the realm of 'similar product replacement in the case that original product is unavailable'.
Since it was a completely different product, I called customer service and got to speak with the most miserable sounding rep who offered me a refund of 15%, then finally a 20% final offer with a discount coupon for future purchases.
I either wanted them to send a new flower (the correct one), or refund ALL my money back.Totally NOT OK of them to offer such a comical compensation, forcing me to stick with a purchase that was clearly wrong and not something I wanted.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Customer service
- Quality received
- Reason of review:
- Not as described
- Product or service
- Zen Artistry Arrangement
- Review category
- Flowers / Florist