Telecharge Phone Numbers and Emails

Toll-Free Number:

  • (800) 447-7400
Send Message

Customer Service:

  • (212) 239-2959
    Japanese
  • (212) 239-6240
    Spanish
  • (888) 889-8587
    TTY
  • (212) 239-2820
    TTY
  • (212) 239-6210
  • (800) 543-4835

Group Sales:

  • (866) 302-0995

Order Tickets By Phone:

  • (212) 239-6200

Telecharge Emails:

Complaints/ Feedback
Customer Service
Legal
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

Telecharge Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Telecharge Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Telecharge is 8004477400. 73% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Sunday, while the shortest are on Wednesday. The average call time is 2 minutes.

  • Be prepared for the call as Telecharge may ask you for the following information to identify you as a customer: email, phone number or order id.

View full overview ›

How to Contact Telecharge Customer Service?

Most Popular Number:

(800) 447-7400
Total calls: 37 Issues resolved: 2 Last call: May 9, 2024

What Is the Telecharge Phone Number?

The Telecharge phone number for customer service inquiries is 1-212-239-6210. You can also contact support agents at 1-800-543-4835. The customer care assistants will provide information about the show and help with ticket booking. The helplines are operational daily between 9 a.m. and 8 p.m. ET. If you have difficulties accessing or navigating their website, report the issue at 1-212-239-6222. The Access Service Assistance is also available at 1-866-300-9761. If you have questions about group bookings, the customer service representatives at 1-866-302-0995 are ready to answer. You can discuss the Data Protection-related inquiries at 1-833-967-0685. Spanish-speaking customers can receive help at 1-212-239-6240. Customer support in Japanese is available at 1-212-239-2959.

You can contact Telecharge customer service from the Contact Us page of their website if you have issues with your tickets. Click the Sign In button in the top right corner of the homepage and enter your credentials. Visit the Contact Us page and select the Find My Order link. You will need your order number to see the information about the purchased tickets. You can also learn more about the Group Discounts and Student Theater Trips by clicking the Broadway Inbound link on the Contact Us page. If you have questions about payments with their Gift Cards, click the Gift Card Page link to see the details.

The Telecharge email address to reach customer support with ticket-related questions is tickets@telecharge.com. If you didn’t get the confirmation after purchasing the ticket or can’t find your confirmation email, write to the customer service team at this address for assistance. You can also contact the Help Center for information and support at feedback@telecharge.com. The customer care representatives can provide your order number, help with the issues regarding the show coming up in the next 72 hours, or assist with accessibility difficulties. The same email address can be used for Privacy Policy and Data Protection inquiries. If you have questions about group discounts, email the support advisors at info@broadwayinbound.com.

PissedConsumer Club

Contact Information

Telecharge Website:

Telecharge Help Center:

Corporate Office Address:

Telecharge
520 8th Ave
New York, New York 10018
United States

Telecharge Rating Based on 3 Reviews

Rating details

2.2
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

How Good is Telecharge's Customer Service?

Idrees Fam
Idrees Fam
Feels Satisfied | Jun 09, 2023

Customer Service Rep was excellent in every way: patient, responsive, caring, supportive, and extremely competent! I do not have her name, but I was very impressed--she deserves to be commended for her thorough focus and ability to assist!

Read full quote
Nan Dpn
Nan Dpn
Feels Disappointed | Jun 02, 2023

I could not sign in to your site. I could not change password. Thought they might b the issue. Purchased 6 tickets on another site. One that made the process effortless.
Still have not gotten any assistance.

Read full quote

Summary of Telecharge Customer Service Calls

51 TOTAL
CALLS
02:20 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Telecharge?

Request for Information Question:

  • “Medical emergency--need to reschedule tickets--please help!”
  • “Ticket question”
  • “Request A refund due to cancelled show”

Product/ Service Question:

  • “Broken link after sitting and waiting room for 30 minutes”
  • “Having a hard time buying tickets. I am a member but can not remember my password.”

Refund Question:

  • “Take Me Out Refund”
  • “Music Man refund”

Account Question:

  • “Cannot log in”

Return/ Replace Question:

  • “Exchanging tickets”

Activation/ Cancellation Question:

  • “Cancel tickets”

Other Question:

  • “Tickets”
  • “Help claiming lottery tickets”
  • “Illness”

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