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Contact Telecharge Customer Service

How to Reach a Person at Telecharge

Verified Contact Information

Toll-Free Number:

  • 1-800-447-7400
Call Now
Send Message

Customer Service:

  • 1-212-239-6200
  • 1-800-543-4835
  • 1-212-239-6210

Accessibility:

  • 1-212-239-6222

Legal:

  • 1-833-967-0685
    Privacy Inquiries

Complaints/ Feedback:

feedback@telecharge.com

Customer Service:

tickets@telecharge.com

Legal:

affiliate@shubertticketing.com
Privacy Inquiries

Telecharge Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Telecharge Phone Number
1 (800) 447-7400
Average Hold Time
00:00:19
Average Calls duration
3 minutes
Most Popular Telecharge Email Address
tickets@telecharge.com
Telecharge Live Agent Availability
5% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview

How to Contact Telecharge Customer Service?

The Telecharge phone number for customer service inquiries is 1-212-239-6210. You can also contact support agents at 1-800-543-4835. The customer care assistants will provide information about the show and help with ticket booking. The helplines are operational daily between 9 a.m. and 8 p.m. ET. If you have questions about group bookings, the customer service representatives at 1-866-302-0995 are ready to answer. Spanish-speaking customers can receive help at 1-212-239-6240. Customer support in Japanese is available at 1-212-239-2959.

You can contact Telecharge customer service from the Contact Us page of their website if you have issues with your tickets. Click the Sign In button in the top right corner of the homepage and enter your credentials. Visit the Contact Us page and select the Find My Order link. You will need your order number to see the information about the purchased tickets. You can also learn more about the Group Discounts and Student Theater Trips by clicking the Broadway Inbound link on the Contact Us page. If you have questions about payments with their Gift Cards, click the Gift Card Page link to see the details.

The Telecharge email address to reach customer support with ticket-related questions is tickets@telecharge.com. If you didn’t get the confirmation after purchasing the ticket or can’t find your confirmation email, write to the customer service team at this address for assistance. You can also contact the Help Center for information and support at feedback@telecharge.com. The customer care representatives can provide your order number, help with the issues regarding the show coming up in the next 72 hours, or assist with accessibility difficulties. The same email address can be used for Privacy Policy and Data Protection inquiries.

PissedConsumer Club

Contact Information

Telecharge Website:

Telecharge Help Center:

Corporate Office Address:

Telecharge
520 8th Ave
New York, New York 10018
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 9:00am - 8:00pm (ET)

More contact details

How Customers Rate Telecharge Support?

4.5 / 5
Good

Based on 143 calls to Telecharge customer support through PissedConsumer.com and 2 survey responses.

Total Calls
143
Avg Call Duration
02:37
Issues Resolved
18%

Why Customers Call Telecharge?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 43%
  • Product/ Service 18%
  • Request for Information 11%
  • Return/ Replace 10%
  • Activation/ Cancellation 4%
  • Refund 4%
  • Account 4%
  • Website/ Application 3%
  • Payments and Charges 2%
  • Shipping and Delivery <1%
  • Staff <1%

Customer Inquiries & Issues

43%
  • "Frazou4040$"
  • "Date of my tickets August 2026"
  • "Rebuy"

Product/ Service

18%
  • "Can't buy tickets"
  • "Ticket purchase"
  • "Ticket purchase confusion"

Request for Information

11%
  • "Question about ticket download"
  • "Ticket help"
  • "I need help buying tickets"

Return/ Replace

10%
  • "Ticket exchange"
  • "Wrong date for ticket"
  • "Exchange"

Activation/ Cancellation

4%
  • "Our flight has been canceled from San Diego to New Your City and we will not make it to New York. Can we get a refund on two plays? Flight AS 297"
  • "Cancel tickets"
  • "Cancel Romeo and Juliet"

Refund

4%
  • "Refund"
  • "Shakira tix refund"
  • "Refund Covid positive"

Account

4%
  • "Password reset not working"
  • "Account"
  • "Impossible to sign in & I'm trying to buy tickets to a fast selling show"

Website/ Application

3%
  • "We site not working"
  • "the website won't accept my password & won't allow me to set a new one"
  • "Can't download my tickets"

Payments and Charges

2%
  • "I was charged but have no comfirmation"
  • "Hopefully did not charge wrong seat"

Shipping and Delivery

<1%
  • "I didn't receive my tickets"

Staff

<1%
  • "Cotumer service"

Compare Telecharge Customer Service To

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Frequently Asked Questions

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PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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