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Original review updated by user Sep 01, 2022
Bought Zero G hose from Amazon. Hose packaging stated it had a 5-year warranty.
After 1 year, the hose burst. It should be noted it was kept on a reel, covered, and I took great care to avoid abrasion on the hose. After contacting customer service and receiving a warranty claim form, I filled it out as asked. My claim was denied.
The reason? They stated, and I quote "As stated on our website, we do not warranty third party claims". Nowhere on the hose packaging warranty statement does it mention the warranty is invalid if purchased from a 3rd party. It states "This warranty applies to the original purchaser for the warranty period stated on the front of the packaging and covers defects in workmanship and materials".
This deception and refusal to abide by said warranty has lost them a customer for life, and I am out the $66 purchase price. The ill-will they have created will have far more negative repercussions on their business than simply replacing the hose as they should have done. I liked the hose, and it worked great before bursting.
So much so, that I bought a 2nd one for my home 2 weeks ago. This one has been returned, as I have no with to do business with a company with such low standards of customer service and ethics.
User's recommendation: Ignore the fancy packaging, the claim of the 5-year warranty and move on to a more ethical company for purchase.
Monetary Loss: $66.
Preferred solution: Full refund.
Teknor Apex Pros: Live person answered customer service phone.
Teknor Apex Cons: Did not stand by warranty statement on packaging.
Location: 36 North Ben Hogan Drive, Newberry, Pennsylvania 17319, United States
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