I went through a dummy order process of a Team Valor iPhone 5s case on TeeChip to see the costs including p&p, the order process never told me the p&p and made me place an order without knowing I was as the buttons I pressed never said confirm order now.
When I realised that they made me place an order without me knowing or confirming it they went and took £15 out my paypal account without my permission for this.
Since then I had contacted them on their support email seconds after the order was confirmed in email to myself and never heard back and then contacted them 4-5 days later still no reply.
Contacted them by facebook message got a response and then email came from their claims department saying I am not entitled to a refund at all, they also claim that I clicked a place order button which i never did and also entered my card details which once again never did.
More Review Details
|Privacy and Data Security|
|Discounts and Special Offers|
|Diversity of Products or Services|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
What I liked
What I disliked
- Whole experience
- Bad customer service
- Inadequate customer service
- Getting repeatedly the same email answer
- No refund
- Reason of review:
- Problems with payment
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Team Valor Phone Case
- Review category
- Auctions and Internet Stores
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