Teechip Samsung Galaxy S6 Cell Phone Case Review from Pretoria, Gauteng

332 of 1052 Teechip reviews

Ordered a phone case on Sat.for a galaxy s6 when order was placed, their system changed it to an iphone.

Emailed immediately after, no responses all weekend, understandable. Monday morning came called 7am spoke to someone who said this has happened several times before was sent an email stating someone from claims department would contact me, they also stated they emailed the dept. that fixes bugs. Received an email on Wednesday stating product had been shipped, again emailed immediately.

Next day Thursday received an email from Isabeau saying pretty much cant do anything about it as the product had shipped and order is closed.

Called him on the fact that ut was their mistake snd theur coworker said so as well and his answer was exactly the same.Came home today and what did I have in the mail.....a phone case I can never use!

This review is a subjective opinion of a user.
Report Comment

More Review Details

Price Affordability
Advertised vs Delivered
Turnaround Time
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
Delivery Service
Additional Fees
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Billing Practices
Customer service

Reason of review:
Order processing issue
Product or service
Twd The Last Chance Never Relaunch Phone Case
Review category
Auctions and Internet Stores
review #843007
Had an experience with Teechip? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
332 of 1052 Teechip reviews

May 19, 2016 #1161591

Teechip verified representative

I would like to apologize for the inconvenience this has caused. I see that you have been in contact with our claims department. The claims department is the highest authority in this case. If you feel that their resolution was unreasonable please send your order information over to escalations@teechip.com and we will take another look at your claim. I look forward to hearing from you!

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Teechip.
Filing a new complaint about