Update added by user Oct 19, 2015
Never got a response from Escalations.
Update added by user Oct 05, 2015
I changed my mind.I emailed the pictures I took of the shirt to the same lady that sent me my shirt in escalations.
Doubt anything will come of it.Paypal said I had to contact them.
Update added by user Oct 05, 2015
Actually, I found my order number and checked. I ordered this on Friday, May 29. I received it at the end of June.
Original review posted by user Oct 05, 2015
I ordered a shirt back in June.When I got my shirt, it was the correct size and color, but the image was incorrect.
I contacted customer service and was told someone from escalations would return my call. Never received one. Several weeks go by, I kept calling. Finally I submitted an off line email on their main page.
I finally get an email from escalations. They tell me I have to take a picture of the shirt to prove that it is the incorrect shirt. Not a problem. I email them the pictures.
A couple more weeks go by, I finally get a return email telling me that the images were not viewable. So I send them again in the email and on drop box. Several more weeks go by and they tell me that they will reprint the shirt or give me a refund. Since I really want the shirt, I ask for a reprint.
I finally several weeks more pass and I get the shirt. The shirt is faded, can barely see the wings, and after 1 wear and wash, the image has white flecks where the black paint has worn off. I am just writing the shirt off. I am not going through 3 months worth of no responses again.
Do NOT buy from Tee Chip. Their customer service is non-existent.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Product or Service Quality|
What I liked
What I disliked
- No communication
- Takes weeks to respond to claims
- Not quality
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Teechip Custom T-Shirt
- Review category
- Auctions and Internet Stores
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