Singapore, Singapore
0 comments
Not resolved

My package was sent back to sender as per the customer support team from DHL for unknown reasons which was not disclosed to me either.

This is the mail content from DHL;

Thank you for contacting DHL Parcel and DHL eCommerce regarding the delivery of your shipment.

We regret you haven’t received your shipment yet.

According to our information your shipment has been returned on July 22nd, 2015.

We apologize that the return was initiated by Singapore Post and thus, it is not possible for us to cease the return process.

In this case, kindly contact your sender immediately to notify on the return and to further discuss on the options available.

We apologize for the inconvenience you may have experienced.

Upon receiving such response from DHL, i've sent 1 email query to TeeChip and 5-6 chaser mails with the message attached to the mails and all i got was that 1 response from my email query.

This is what i've received;

Hello R*****,

I can help you with that!

I am very sorry to hear of the frustration that you have experienced with your order. Upon review, I have found that your order has Arrived at Destination Country in SGSINA, SG but hasn’t progressed since Jul 21, 2015. I apologize for the frustration that this instance has caused. This is not the standard of excellence that we strive for at TeeChip and I look forward to bettering your experience however we can get a claim filed for you so a Claims Representative can explore any possible resolution for this situation for you. Please let us know if you would like for us to file a claim.

If you have any other questions, please do not hesitate to contact us by emailing us back or calling (866) 251-0432. Monday-Friday from 9am to 9pm EST and Saturday and Sunday from 9am to 5pm EST.

I felt that i needed help and the support team is not responsive at all to assist my request. This was the last time i hear from them.

Review about: Teechip Fruit Of The Loom Classic Tee.

I didn't like: No response from customer support team.

Review #689263 is a subjective opinion of a user.

3.4
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Additional Fees
Product or Service Quality
Delivery Service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Not specified

Had an Experience with Teechip?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Do not buy from these scammers. They are liars and they infringe on artists' original work. I ordered two items from their "I Stand with Standing Rock" campaign (a mug..." Read more
"The print I ordered was supposed to be a high quality print and instead its this flimsy *** paper and the image is so pixellated and muddy no one would..." Read more
"I ordered a shirt, when I received it the logo/design was completely off center. It took forever but finally reached someone via email and they sent out a replacement. Still..." Read more
"On March 6 I ordered two ( extra small and small) "Forget Princess I want to be an Astrophysicist" tee shirt as a birthday present. The confirmation stated they would..." Read more
"I worked as a front desk security officer for (Capital One) Sharebuilder for over two years. I am always on time and ready to work. I come to work with..." Read more
"Don't waste your money ! I ordered a jacket and had to return it due to a fault. I received a replacement but this was about 4 sizes too big,..." Read more
"Sometime back I went to see urologists in Panorama City for my varicocele vein problem named the doctors name was Dr Rude Arrogance and was treated rudely by him. I..." Read more
"good day i have concern with my transaction last april 16,2017 to LBC EXPRESS visayas avenue branch i have sent a cellphone going to samar calbayog city without damage.But last..." Read more