My package was sent back to sender as per the customer support team from DHL for unknown reasons which was not disclosed to me either.
This is the mail content from DHL;
Thank you for contacting DHL Parcel and DHL eCommerce regarding the delivery of your shipment.
We regret you haven’t received your shipment yet.
According to our information your shipment has been returned on July 22nd, 2015.
We apologize that the return was initiated by Singapore Post and thus, it is not possible for us to cease the return process.
In this case, kindly contact your sender immediately to notify on the return and to further discuss on the options available.
We apologize for the inconvenience you may have experienced.
Upon receiving such response from DHL, i've sent 1 email query to TeeChip and 5-6 chaser mails with the message attached to the mails and all i got was that 1 response from my email query.
This is what i've received;
I can help you with that!
I am very sorry to hear of the frustration that you have experienced with your order. Upon review, I have found that your order has Arrived at Destination Country in SGSINA, SG but hasn’t progressed since Jul 21, 2015. I apologize for the frustration that this instance has caused. This is not the standard of excellence that we strive for at TeeChip and I look forward to bettering your experience however we can get a claim filed for you so a Claims Representative can explore any possible resolution for this situation for you. Please let us know if you would like for us to file a claim.
If you have any other questions, please do not hesitate to contact us by emailing us back or calling (866) 251-0432. Monday-Friday from 9am to 9pm EST and Saturday and Sunday from 9am to 5pm EST.
I felt that i needed help and the support team is not responsive at all to assist my request. This was the last time i hear from them.
More Review Details
|Product or Service Quality|
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- No response from customer support team
- Reason of review:
- Poor customer service
- Monetary loss:
- Product or service
- Teechip Fruit Of The Loom Classic Tee
- Review category
- Auctions and Internet Stores
You May Also Like
- "I ordered a tee shirt advertised on Facebook. I was so excited, anxiously awaited the arrival and bragged to all of my friends. What a horrible disappointment!!!! The..."
- "I ordered three ladies adult shirts.Relaxed fit does not fit this shirt. They are regular tight t'shirts. I ordered a ladies adult small shirt I get a CHILD's small shirt...."
- "I got a Tee Shirt instead of a Hoodie I ordered and I haven't gotten anything back from then other than canned responses. The hoodie was a XL Men's hoodie...."
- "I would like to share a bad experience on luggages, first time I write to you but second time it happens. -2 years ago, I received my luggage (Rimowa) with 1..."
- "Englander "Better Sleep, Better Fit" but have you ever wonder what will happen if the Mattress that you've chosen do not match you? Can we truly determine a mattress fit..."
- "157930348 - order number My money has been deducted from my banking statement and I did not receive this item ordered 2 months ago. What is happening here? I emailed and the..."
- "Nationwide took our money for appraisal services and then did the worst job around. The description of our property was not correct. The property is located in Queens NY, 90%..."
- "At 1210 EDT on 12/10/2016 at the Popeyes Louisiana Kitchen located at 12218 Leesburg Pike, Herndon, VA 20170; They refused to honor the advertised deal in their window '10 PCS..."
- "I purchased a brand new laptop computer on November 29th and it was sent on November 30th. I received the computer on December 6th. On Decemberr 7th, I opened the..."