Myrtle Beach, South Carolina
0 comments
Not resolved

@ 7/24/16- ordered a mug & iphone case with a cat design.

Received tracking number promptly.

8/4/16- received package- only mug, no iphone case.

8/4/16- called customer service- spoke to Kate. She stated that TeeChips sometimes issues tracking numbers for an order regardless if all that was ordered was shipped. She investigated & said the iphone case was still in production & i should receive it in @2 weeks.

8/17/16- Still haven't received iphone case. Called customer service twice- in cue for 45 minutes & disconnected. Second time in cue for 1 hour+ & hung up. Sent email to customer service & they told me i received the item with the mug, case closed!!!!

For a $16 purchase, why would TeeChip think i'm lying when their own representative admitted it wasn't shipped with the mug? I have bought a few items from TeeChip and was satisfied, but now? How can i ever do business with them, and i certainly wouldn't recommend TeeChip to anyone! If they end up righting themselves, I'll think about it.

Thank you AMEX for crediting my account. Lesson learned- ether buy thru Amazon but always use AMEX!!!!

Review about: Teechip Samsung Galaxy S6 Cell Phone Case.

I didn't like: Terrible customer service, Teechip, Unable to contact, Lousy customer service.

Review #902514 is a subjective opinion of a user.

3.6
Product or Service Quality
Advertised vs Delivered
Turnaround Time
Customer service
Privacy and Data Security
Price Affordability
Discounts and Special Offers
Warranty
Delivery Service
Exchange, Refund and Cancellation Policy
Additional Fees
Billing Practices
Diversity of Products or Services
Website
PRODUCT OR SERVICE
Teechip Shipping Service
Reason of Review / Monetary Loss Poor customer service / $17
Preferred solution Not specified

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