Teechip - Merchandise ordered, not received, but billed
@ 7/24/16- ordered a mug & iphone case with a cat design.
Received tracking number promptly.
8/4/16- received package- only mug, no iphone case.
8/4/16- called customer service- spoke to Kate. She stated that TeeChips sometimes issues tracking numbers for an order regardless if all that was ordered was shipped. She investigated & said the iphone case was still in production & i should receive it in @2 weeks.
8/17/16- Still haven't received iphone case. Called customer service twice- in cue for 45 minutes & disconnected. Second time in cue for 1 hour+ & hung up. Sent email to customer service & they told me i received the item with the mug, case closed!!!!
For a $16 purchase, why would TeeChip think i'm lying when their own representative admitted it wasn't shipped with the mug? I have bought a few items from TeeChip and was satisfied, but now? How can i ever do business with them, and i certainly wouldn't recommend TeeChip to anyone! If they end up righting themselves, I'll think about it.
Thank you AMEX for crediting my account. Lesson learned- ether buy thru Amazon but always use AMEX!!!!
More Review Details
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|Exchange, Refund and Cancellation Policy|
|Privacy and Data Security|
What I liked
What I disliked
- Terrible customer service
- Unable to contact
- Lousy customer service