Teechip - Merchandise ordered, not received, but billed
@ 7/24/16- ordered a mug & iphone case with a cat design.
Received tracking number promptly.
8/4/16- received package- only mug, no iphone case.
8/4/16- called customer service- spoke to Kate. She stated that TeeChips sometimes issues tracking numbers for an order regardless if all that was ordered was shipped. She investigated & said the iphone case was still in production & i should receive it in @2 weeks.
8/17/16- Still haven't received iphone case. Called customer service twice- in cue for 45 minutes & disconnected. Second time in cue for 1 hour+ & hung up. Sent email to customer service & they told me i received the item with the mug, case closed!!!!
For a $16 purchase, why would TeeChip think i'm lying when their own representative admitted it wasn't shipped with the mug? I have bought a few items from TeeChip and was satisfied, but now? How can i ever do business with them, and i certainly wouldn't recommend TeeChip to anyone! If they end up righting themselves, I'll think about it.
Thank you AMEX for crediting my account. Lesson learned- ether buy thru Amazon but always use AMEX!!!!
More Review Details
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Privacy and Data Security|
|Discounts and Special Offers|
|Product or Service Quality|
|Diversity of Products or Services|
What I liked
What I disliked
- Terrible customer service
- Unable to contact
- Lousy customer service
You May Also Like
- "...they advertised a large print on a "high-quality" sweatshirt and what they sent (for $33.00, plus shipping) was a postage stamp on an average sweatshirt..."
- "I placed an order last Thursday for one sweatshirt. Rec'd a confirmation. Checked my credit card balance today and they charged me 8X. Per the company, they say I placed..."
- "I ordered a tee shirt on Teechip on September 8th, I got an email stating that there was a delay due to unexpected high demand for the product the day..."
- "I had a repo i called graceland portable Buildings to pick the building up.on 05/21/2016 on05/23/2016.thay sents a drive that pickes up for Graceland portable Building to pick up my..."
- "Ok so I got my fenders and my fender flares back this evening(only took them 7 hours to do 4 base coats and then 4 clear coats on these bad..."
- "Building a house in SC. This is the worst company I have ever dealt with. It started from day one. The footing were poured and foundation built wrong and not..."
- "Dear Sir/Madam; Good day!I've been calling your customer service and waiting for 20 minutes everytime i call, unfortunately never answered at all. Anyway,may i request your good office for a"..."
- "Good deals on furniture, a decent warrantee, but BAD delivery. They must hire on-the-cheap, because these guys not only did extensive damage to my home, they could not even bring..."
- " Attention: CEO: Beryl Raff CFO: Laura Kirsner COO: Joyce Hrinya Regarding Account Number: 480213852429 XX I purchased some jewelry from your company on July 17, 2014, and August 6,..."