Teechip - HORRIBLE customer service and products

550 of 913 Teechip reviews

When I first placed my order I was very excited but the next day they released the same hoodie with better colored wording.That's when I noticed the colored words that stood out the most looked like it said I DON'T NEED AARON LEWIS.

Which is the opposite of what I wanted. I started calling the night after I placed my order (Oct. 6th) to ask if I could cancel or switch my order and the calls just wouldn't go through most of them ended in beeping where the line cut off before even hearing the teechip message. But the few times I did get through I heard I should go to teechip.com/chat but that link doesn't work.

It says 404 Not Found every time I try. The one time I FINALLY got through on the phone the woman I talked to said there was nothing she could do because the campaign had ended but it wouldn't have been too late if anyone would have actually answered me. She also told me the chat was up and working and that I was wrong. The one email response I received said she COULD help me change my order but then after saying yes I would like to proceed no one again emailed me back.

The only woman I talked to on the phone said she filed a claim for me with a claim number and still no one responded. Still no one ever contacted me about that either. I honestly just wanted to swap my order for the exact same thing but the wording is wrong on the first one. Since nothing had shipped and I kept getting notifications that my order was delayed I don't see why that should be an issue.

I emailed them the 10th, 12th, 15th, 18th, and 20th and called for weeks with no response. I finally got an email the 20th asking if my issue had been resolved because the item had shipped already. I don't understand why I don't get a response until AFTER the item shipped, it's ridiculous. But I responded to that email 10 minutes after they sent it that I was definitely not satisfied and 5 days later still haven't heard another word.

I figured forget it I'll just waste the $60 and hope no one realizes the mistake on my hoodie. BUT then I received it today (the 25th) and the print on the front is half the size it shows in the preview. It's tiny compared to the hoodie just a little square in the middle and it smells awful but I figure I'm going to wash it anyway.

You can see in the picture I posted how small the image is compared to where the pocket is in what I thought I was ordering.I will NEVER order from them again.

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Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Warranty
Diversity of Products or Services
Discounts and Special Offers
Turnaround Time
Price Affordability
Additional Fees
Advertised vs Delivered
Product or Service Quality
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  • What I liked
    • Nice design idea
  • What I disliked
    • Slow process
    • Terrible customer service
    • Quality
    • Item not as pictured
    • Ignoring customer

Reason of review:
Not as described
Preferred solution:
Exchange for what I asked for before it was even printed OR refund me the money I paid for something that doesn't look this bad OR send me what I asked for even though it will probably also not look as pictured.
Monetary loss:
$42
Product or service
Teechip Custom Hoodie
Review category
Auctions and Internet Stores
review #723127 by
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550 of 913 Teechip reviews
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