Syracuse, New York
1 comment
Not resolved

I ordered a $45.00 hooded sweatshirt in early November 2015 for Christmas. I received it just in time. I ordered a 4X and the garment's label says 4X, however, my son who wears a 2 or 3X can barely breathe when he tried it on.

I have had numerous e-mails with their claims dept who continue to tell me they have a company policy of no returns, exchanges or refunds unless there is a defect. I have insisted there is a defect, it is undersized. I told them I brought it to a tailor who claims there is not enough material there to constitute a size 4X.

The response from the claims dept last night (they always answer at night) was you ordered a 4X and we sent you a 4X. I keep telling them, look, All I want is a bigger sweatshirt, no money back, just an exchange. I'll send you the mis-sized 4X, you send me a 5X.

They refuse to give in. I have an e-mail exchange exceeding 20 e-mails right now. I have even threatened to contact the NY State Attorney General.

Review about: Teechip Custom Hoodie.

I liked: Fact that they delivered the product on time.

Review #773535 is a subjective opinion of a user.

1.8
Discounts and Special Offers
Billing Practices
Diversity of Products or Services
Privacy and Data Security
Exchange, Refund and Cancellation Policy
Website
Customer service
Turnaround Time
PRODUCT OR SERVICE
Teechip Hoodie
Reason of Review / Monetary Loss Damaged or defective / $45
Preferred solution exchange for the next larger size (5X)

Had an Experience with Teechip?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
swan
Littleton, Colorado, United States #1097282
told by customer service to file claim on internet for exchange of size waaay to small but no replies and cannot find form on claim site to fill out

You May Also Like

"I ordered an XL T-shirt. It was delivered in a timely manner and the printing on the front of the church looks really nice; however, the shirt size is..." Read more
"Ordered two cups as a Christmas gift. They only sent one on an order of two. Notified them of this fact and they sent the second one. However, the second..." Read more
"I ordered a tee shirt advertised on Facebook. I was so excited, anxiously awaited the arrival and bragged to all of my friends. What a horrible disappointment!!!! The..." Read more
"I got a Tee Shirt instead of a Hoodie I ordered and I haven't gotten anything back from then other than canned responses. The hoodie was a XL Men's hoodie...." Read more
"They were only helpful until they had my money! I ordered the shoes and paid the extra money to try them before having them dyed to insure proper fit. They..." Read more
"This man is a sexual predator he known to take women rob them and leave them helpless sometimes takes to another town. He preys on young singles mothers usually in..." Read more
"Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their..." Read more
"Give your head a shake Nascar. you had a winner in 2001. NOW THIS STAGE STUFF. i'M A 74 YEAR OLD WHO LIVED FOR THE BRICKYARD TILL THAT WENT DOWN..." Read more