Syracuse, New York
1 comment
Not resolved

I ordered a $45.00 hooded sweatshirt in early November 2015 for Christmas. I received it just in time. I ordered a 4X and the garment's label says 4X, however, my son who wears a 2 or 3X can barely breathe when he tried it on.

I have had numerous e-mails with their claims dept who continue to tell me they have a company policy of no returns, exchanges or refunds unless there is a defect. I have insisted there is a defect, it is undersized. I told them I brought it to a tailor who claims there is not enough material there to constitute a size 4X.

The response from the claims dept last night (they always answer at night) was you ordered a 4X and we sent you a 4X. I keep telling them, look, All I want is a bigger sweatshirt, no money back, just an exchange. I'll send you the mis-sized 4X, you send me a 5X.

They refuse to give in. I have an e-mail exchange exceeding 20 e-mails right now. I have even threatened to contact the NY State Attorney General.

Review about: Teechip Custom Hoodie.

I liked: Fact that they delivered the product on time.

Review #773535 is a subjective opinion of a user.

1.8
Customer service
Privacy and Data Security
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
Website
Billing Practices
Diversity of Products or Services
PRODUCT OR SERVICE Teechip Hoodie
Reason of Review / Monetary Loss Damaged or defective / $45
Preferred solution exchange for the next larger size (5X)

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swan
Littleton, Colorado, United States #1097282
told by customer service to file claim on internet for exchange of size waaay to small but no replies and cannot find form on claim site to fill out

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