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When I review my daughters picture in school, it was able to order pictures by the sheet and they told me I will be able to do that on line too, since my husband wasn't there to look at the pictures. I decide to order on line.

Even the director of the school told me, the ordering system will be same as in school. Since I was swear by it will be the same, so I waited to go home to review it with my husband to make the purchase. First the pictures was side way, we had can't really see it, the pictures is full of the word Teddy Bear Portraits very visible, which you can't really how the pictures really look like especially you trying to review the pictures side way. I know it's for there protection that we can scan the pictures, but it doesn't have to be that visible.

Then they never mention it is a holiday background with snowflakes, I did not expect school pictures became holiday pictures. If I knew it was a holiday background, I would had my little girl dress in holiday dress. They spell my last name in correct & never apologize for the mistake. When I email them about my concern, no reply and when I call them, I got a nasty representative on line told you can only order by the package that is there.

You can not order it by the sheet. You must order one of the package then you can order by the sheet.

Very disappointed! If I knew that was the case, i will not let my child take the pictures with this company!

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

Teddy Bear Portraits Cons: Unable to order by sheet as inform, Force to buy package instead of invidual sheets.

Location: North Brunswick, New Jersey

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TeddyBearPortraitsCares
Teddy Bear Portraits Response

Hi,

This is Julie. I see that you've been in contact with Scott on this thread.

I'm sorry to hear about this experience you've had and I can help you get this resolved.

Can you please send me an email today at teddybearcares@nationwidestudios.com with your contact information?

I know you're in contact with customer service already, but I would like to help you escalate this and get it resolved today if you're available.

-Julie

TeddyBearPortraitsCares
Teddy Bear Portraits Response

Hi. Iโ€™m Scott, and Iโ€™m here to try and help.

Do you have your online code and the email address used to set up your account?

As well, please make sure that you are using the website shop.teddybearportraits.com, NOT teddybearportraits.com, to access your photos. Can you confirm this?

Guest
reply icon Replying to comment of Teddy Bear Portraits Response

Scott, yes I got both online code and email address. I had email customer service couple time & finally Paige has reply my email on 12/19 asking me call customer service to place an order which I had tried but result no good, prices are higher and I can not combine an online order & phone order.

2 shipping fee will apply and I can not order everything over the phone. Also received an email from Zachary today to check if issue solve. I reply his email & confirm it has not be resolve and seems to get worst with the reply I got thru the phone conversation.

As of now it has not resolve yet.

TeddyBearPortraitsCares
Teddy Bear Portraits Response
reply icon Replying to comment of Guest-1084980

Ok well glad to hear that you are at least in process with customer service. My job is to help customers in this forum troubleshoot through the company's technology transition.

We truly are in a shift in human communication and when a consumer's demand shift happens to a company that processes 750,000 portraits a year, well, it can be a challenge. Fortunately now our customers are truly able to enjoy the highest quality portraits in the fastest turnaround time in the industry.

Guest
reply icon Replying to comment of Teddy Bear Portraits Response

Yes, finally customer service had reply my email after a month, but problem has not be resolved and matter got worst. I understand I am only 1 small customer and your company had many client and doesn't matter if you lose 1 customer.

At least that is how I felt after spoken to customer services rep. I know my business will not affect your company sales volume. I'm am very unhappy with the misleading information I was provided and with you throwing me numbers of portraits being process is not very professional to tell a client.

It's all common senses, it's really not necessary to say that to a customer. I haven't seen your company actual master pieces, can't judge is it highest quality portraits.

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