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Contact Techsmith Customer Service

How to Reach a Person at Techsmith

Verified Contact Information

Toll-Free Number:

  • 1-877-205-7014
Call customer service

Technical Support:

  • 1-517-381-2300

Techsmith Email:

privacy@techsmith.com
Privacy Inquiries

Techsmith Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Techsmith Phone Number
1 (517) 381-2300
Average Hold Time
00:03:28
Average Calls duration
2 minutes
Most Popular Techsmith Email Address
privacy@techsmith.com
Techsmith Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Techsmith?

Most Popular Number:

(877) 205-7014

Techsmith phone number for tech support is +1 517-381-2300. Please call this line to get assistance with troubleshooting product issues, keys, and licenses. To contact the main offices, please call toll-free +1-877-205-7014 (US and Canada) or +1-517-381-2300 (all other countries). Please note that the company is available by phone Monday through Thursday from 9 am to 5 pm EST.
As an alternative to calling, you can reach out to Techsmith customer support team website.

There is no Techsmith email address for general consumer requests at the moment. The only corporate email address available now is the one for privacy inquiries. If you need to contact the company with a privacy inquiry, drop an email at privacy@techsmith.com.
If you seek to connect with the sales or general support department, please submit your request via Techsmith website. To do that, click the phone icon at the top of the page and select the type of support you need (sales or customer care). After that, follow the steps on the website and submit your request/ inquiry.
As an alternative, you can click the “Chat with Us” button to reach out to a live tech support representative. Please note that live chat support is available only for Camtasia and Snagit products.

Techsmith is a US-based company headquartered in Michigan. Techsmith address for the head office is 2405 Woodlake Drive, Okemos, Michigan 48864, United States. In case you need to contact the company offline, to send documents or any other correspondence, use this this HQ address.

Techsmith office phone line is available Monday through Thursday between 9 am and 5 pm EST. The corporate sales department operates Monday through Friday from 10 am to 6 pm EST. The support department is available Monday through Friday from 8 am to 5 pm EST. Techsmith live chat operates 24 hours.
Please note that these hours change during the holidays. For example, the company is closed during major holidays such as Labor Day, Independence Day, Christmas, New Year, and others. You can find the full list of holiday exceptions on the “Contact Us” page of the Techsmith website.

PissedConsumer Club

Contact Information

Techsmith Website:

Techsmith Help Center:

Corporate Office Address:

TechSmith
2405 Woodlake Drive
Okemos, Michigan 48864
United States

Summary of Techsmith Customer Service Calls

56 TOTAL
CALLS
02:29 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Techsmith?

Product/ Service Question:

  • “Unable to access snagit editor”
  • “Product not working”
  • “Technical qiestion”

Request for Information Question:

  • “LIcensing question”
  • “Update”
  • “Need help navigating the app”

Activation/ Cancellation Question:

  • “Cancel subscription of Assets”
  • “Cancellation”
  • “Trying to activate cam Tasia”

Account Question:

  • “Subscriptions”
  • “Login page not working. After password, nothing happens on page.”
  • “Can't access my account”

Cards Question:

  • “Update my credit card”

Payments and Charges Question:

  • “Billing issues”

Return/ Replace Question:

  • “Need to change camtasia to new computer”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Install”

Other Question:

  • “Programe issue”
  • “Software issue”
  • “Editing issue in Snag-It”

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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