Techsmith Phone Numbers and Emails

Toll-Free Number:

  • (877) 205-7014

Technical Support:

  • (517) 381-2300

Techsmith Email:

privacy@techsmith.com
Privacy Inquiries
Is this your business?

Techsmith Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Techsmith is 5173812300. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.

  • People call Techsmith mainly because of product/ service, request for information and activation/ cancellation.

View full overview ›

How to Contact Techsmith?

Most Popular Number:

(877) 205-7014

Techsmith phone number for tech support is 517-381-2300. Please call this line to get assistance with troubleshooting product issues, keys, and licenses. To contact the main offices, please call toll-free +1-877-205-7014 (US and Canada) or +1-517-381-2300 (all other countries). Please note that the company is available by phone Monday through Thursday from 9 am to 5 pm EST.
As an alternative to calling, you can reach out to Techsmith customer support team website.

There is no Techsmith email address for general consumer requests at the moment. The only corporate email address available now is the one for privacy inquiries. If you need to contact the company with a privacy inquiry, drop an email at privacy@techsmith.com.
If you seek to connect with the sales or general support department, please submit your request via Techsmith website. To do that, click the phone icon at the top of the page and select the type of support you need (sales or customer care). After that, follow the steps on the website and submit your request/ inquiry.
As an alternative, you can click the “Chat with Us” button to reach out to a live tech support representative. Please note that live chat support is available only for Camtasia and Snagit products.

Techsmith is a US-based company headquartered in Michigan. Techsmith address for the head office is 2405 Woodlake Drive, Okemos, Michigan 48864, United States. In case you need to contact the company offline, to send documents or any other correspondence, use this this HQ address.

Techsmith office phone line is available Monday through Thursday between 9 am and 5 pm EST. The corporate sales department operates Monday through Friday from 10 am to 6 pm EST. The support department is available Monday through Friday from 8 am to 5 pm EST. Techsmith live chat operates 24 hours.
Please note that these hours change during the holidays. For example, the company is closed during major holidays such as Labor Day, Independence Day, Christmas, New Year, and others. You can find the full list of holiday exceptions on the “Contact Us” page of the Techsmith website.

PissedConsumer Club

Contact Information

Techsmith Website:

Techsmith Help Center:

Corporate Office Address:

TechSmith
2405 Woodlake Drive
Okemos, Michigan 48864
United States

Techsmith Rating Based on 3 Reviews

Rating details

5.0
more details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Value for money

Rating stats

Rating trend

Summary of Techsmith Customer Service Calls

45 TOTAL
CALLS
02:36 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Techsmith?

Product/ Service Question:

  • “Snagit all of sudden not working”
  • “Camtasia is not working for my recordings”
  • “In desperate need of help my computer has crashed with your program”

Request for Information Question:

  • “Want one on one appointment”
  • “How to recover a snag”
  • “Customer support”

Account Question:

  • “Subscriptions”
  • “Login page not working. After password, nothing happens on page.”
  • “Can't access my account”

Cards Question:

  • “Update my credit card”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Trying to activate cam Tasia”

Payments and Charges Question:

  • “Billing issues”

Refund Question:

  • “Refund”

Other Question:

  • “Editing issue in Snag-It”
  • “Audio”
  • “Camtasia”

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