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Contact TDECU Customer Service

TDECU Phone Numbers and Emails

Toll-Free Number:

  • (800) 839-1154
Call customer service
Send Message

Customer Service:

  • (888) 886-0083
    Credit Card PIN
  • (800) 839-1154 ext 4617
    Loan Servicing
  • (866) 572-4135
    Lost or Stolen Cards
  • (877) 255-1400
    Make a Loan Payment
  • (877) 404-1009
    Member Service
  • (855) 553-4291
    Mobile Wallets
  • (877) 774-2657
    Purchase or Refinance Mortgage
  • (855) 898-7287
    Reset Your PIN
  • (888) 833-7358
    TDECU Insurance, LLC
  • (877) 635-7028
    TDECU Wealth Advisors
  • (800) 839-0420
    Telephone Banking System

Report Fraud:

  • (888) 918-7341

Business Customer Service:

  • (800) 839-1154 ext 4618
    Business and Commercial Services

TDECU Emails:

Claims
Report Phishing Attempt
Customer Service
Scholarship Program
Media

TDECU Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call TDECU is (800) 839-1154. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Tuesday, while the shortest are on Wednesday. The average call time is 1 minute.

  • People call TDECU mainly because of account and product/ service.

How to Contact TDECU?

Most Popular Number:

(800) 839-1154

TDECU customer support phone number is (800) 839-1154. If you want to change your card PIN number, please call (888) 886-0083. Consumers who need to report a lost or stolen card should immediately contact the company at (866) 572-4135. Do you need to make a loan payment? Call (877) 255-1400 to speak to a company representative and make the payment. Are you a business owner? Do you need to connect with the business customer service department? If so, call (800) 839-1154 ext 4618 to get assistance.

TDECU email for phishing reports is phishing@tdecu.org. Drop a line at this address if you have received a suspicious email from TDECU. Do you have inquiries about the scholarship program? Send them to tdecu@scholarshipamerica.org to get assistance.
Are you a member of the media? Do you need to contact the PR department? Shoot a note at socialmedia@tdecu.org to address all your inquiries.

TDECU headquarters is located in Lake Jackson. TDECU address for the main office is Texas Dow Employees Credit Union, 1001 FM 2004, Lake Jackson, Texas 77566, United States. Today, the company owns 38 service locations, and you can find the nearest one by visiting the “Locations” page of the TDECU website.

TDECU hours of operation are from 9 am to 5 pm on weekdays. On Saturday, the company is open between 9 am and 1 pm. However, the usual schedule may change due to the public holidays. Once you contact the support department directly they will provide you with more details on the holiday opening hours.

For more convenience, you can submit a message via the TDECU website. To connect with one of the support agents via the TDECU live chat click the “Let’s talk!” button in the lower right corner of the screen. Then, press the “Chat” button to proceed. If you don’t need immediate assistance, you can address your inquiry via email.

PissedConsumer Club

Contact Information

TDECU Website:

TDECU Help Center:

Corporate Office Address:

Texas Dow Employees Credit Union
1001 FM 2004
Lake Jackson, Texas 77566
United States

Fax:

+1 979-299-0212

TDECU Rating Based on 1 Review

Rating details

2.0
more details
Interest Rate
Price Affordability
Diversity of Products or Services
Privacy and Data Security

Rating stats

Rating trend

Summary of TDECU Customer Service Calls

5 TOTAL
CALLS
00:51 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TDECU?

Account Question:

  • “Account statement”

Product/ Service Question:

  • “Unfreeze my Zelle account”

Other Question:

  • “Lock acc”

Compare TDECU Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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