Tbdress - Customer service is a joke to them
We ordered a wedding dress.You can see in the photos what we received.
The edges are frayed and unfinished and the dress is not ivory. 14 emails saying they care about customer satisfaction yet they would not give a return address. Said they couldn't refund my money because it was a custom dress. We ordered a standard size 6 which they put in a box and mailed.
They said it was custom because they had to order a size 6 from the manufacturer. By their definition every dress in the world is a custom dress unless you walk in a factory and buy it directly from the factory. When they finally did give address in USA, they refused delivery after $11 to return.
Next gave address in China, but they said they never received it after I spent $85.Finally escalated dispute and my payment company finally took the money out of their account to force a refund from them.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Product or Service Quality|
|Advertised vs Delivered|
What I liked
- Absolutely nothing
What I disliked
- Being scammed
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