Tasting Room Phone Numbers and Emails

Customer Service:

  • (888) 929-2827

Tasting Room Emails:

Customer Service
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Tasting Room Contact Information

Tasting Room Website:

Tasting Room Online Chat:

Corporate Office Address:

Tasting Room
729 7th Avenue, Floor 8
New York, New York 10019
United States

Other Info (opening hours):


Monday - Friday: 10 am - 6 pm EST

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How to contact Tasting Room

Customers often reach out to food delivery companies for customer support regarding a variety of issues including:
- Account issues
- Order issues including delays, wrong order, and poor food quality.
- Mobile application
- Log in/Sign up issues
- Payment issues including wrongful billing and unexplained charges
- Refund
- Safety incidents with riders
- Employment issues
Depending on the issue you are reaching out about, you may need to provide specific documents or information as indicated below.

Employment issues

If you would like to sign up as a food delivery service rider, you will need the following documents:
- government-issued ID for riders using bikes;
- valid driver’s license for scooters or cars;
- vehicle insurance for a scooter or car delivery.

Restaurant listing

To list your restaurant for a food delivery service, you will need to provide the following documents:
- owner’s identification proof;
- shop license;
- FSSAI license;
- GST number.

Refunds and cancellation

Most food delivery companies do not allow for order cancellation once the order has been made. However, most allow you to request a refund if your order was not delivered, the wrong order was delivered, or the food was of low quality.

Keep in mind that there is a time limit within which the refund request must be made, usually 48-72 hours. For incorrect orders or bad food, some companies require that you provide:
- photos of the delivered food;
- receipt;
- screenshot or download of the order details page;
- screenshot or download of the order confirmation page.

Similarly, some food app companies offer their riders reimbursement for instances when they use their cash. To make a claim, the rider needs to provide:
- proof of the transaction such as a receipt;
- date of delivery;
- name of the merchant;
- reason as to why they used their personal funds.

Safety incidents, fraudulent activities and unexplained charges

Most delivery apps provide a means to report safety incidents that you might encounter with their riders. Some provide a form that you fill and submit for a customer service representative to get back to you, while others provide an in-app feature.

If you call regarding a safety incident, you might be asked to produce:
- an order details page
This will help the customer service representative to identify the rider you had an incident with for further investigation.

For unexplained charges, get in touch with the food app delivery company with:
- a copy of the transaction history. Highlight or circle the particular disputable charge.

In case the food app company is unhelpful, you might consider contacting your bank for a refund. In such a case, ensure to have:
- evidence of your correspondence with the food app company’s representative as proof that you reached out to them but did not get help;
- bank statement;
- transaction history from your food app account as proof of unexplained charge.

Since there may be differences in the customer service procedures and document requirements from one food delivery company to another, you must review the particular company’s help center for any specific requirements. Or, you could contact customer support to find out the documents and information you need to provide to facilitate the resolution of a given issue.

More information

Tasting Room Rating Based on 3 Reviews

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Customer service
Exchange, Refund and Cancellation Policy

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Summary of Tasting Room Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tasting Room Customer Service?

Activation/ Cancellation Question:

  • “Cancellation and Refund”
  • “Cancel subscription”
  • “I canceled my accout with you and today you charged my accout for a case.”

Shipping and Delivery Question:

  • “Shipping question”

Request for Information Question:

  • “To find out why Total changed”

Other Question:

  • “I like to get all champagne”
  • “Client neverrecieved 2 bottle”


Tasting Room Terms of Service
This document sets out the terms of that agreement. These are referred to as the "Universal Terms". These are referred to as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for The User to read either within, or through The Client's use of, that Service. It is important that The User of company services take the time to read them carefully. This legal agreement is referred to as the "Terms". The User may not use the Services if The User of company services do not accept the Terms. In this case, The Client understand and agree that Tasting Room by Lot18 will treat The User's use of the Services as acceptance of the Terms from that point onward. If The Customer wish to purchase any product or service made available by a Vendor through the Services (each such purchase, a "Transaction") The User of Website may be asked to supply certain information relevant to The Customer's Transaction, including without limitation, The User's credit card number, the expiration date of The Client's credit card, The Customer's billing address, and The Client's shipping information.
To read more: https://www.tastingroom.com/terms
Tasting Room Privacy Policy
Tasting Room is committed to protecting the privacy of its customers. Tasting Room's' site has been designed and built with Company's customers' privacy and security front of mind. This policy does not apply to the practices of individuals Tasting Room do not employ or manage, or to companies Website do not own or control, including without limitation the practices of third party websites that The User of Website may access through a link on Company's website. Website employ other companies and people to perform tasks on Tasting Room's' behalf and need to share The Customer's information with them to provide certain services to The Client of Tasting Room such as shipping and credit card processing. Tasting Room also are affiliated with a variety of businesses, including wineries, whose products may be sold to The User of Website through Company's website. The Company may need to share some of The Customer's personal information with them, but these companies do not retain, share, store or use personally identifiable information beyond what is necessary to assist Website
To read more: https://www.tastingroom.com/privacy
Tasting Room FAQ
Tasting Room is the world's first personalized wine club. Rather than just ask The Customer questions about the kinds of wines The Client prefer, instead www.tastingroom.com start by sending The User of company services a selection of fine wines in miniature bottles, then guide The User through a quick, fun, interactive tasting. This allows The User - and www.tastingroom.com - to discover what type of wine drinker The Client of Tasting Room are. This way, www.tastingroom.com is able to ensure that Tasting Room only send The Client of Tasting Room full-size bottles of wine that match The Customer's preferences — all at substantial savings, of course. By joining forces, the two companies are able to provide The User of company services with an unprecedented level of savings, service and selection. The mini-bottle tasting kit is packaged at a partner winery in California that operates Tasting Room's' bottling machine; the wine is then sold to The User of company services under Company's own license, which permits www.tastingroom.com to sell and ship wine.
To read more: https://www.tastingroom.com/faqs
Top Tasting Room Services

Shipping Service

Tasting Room Pros and Cons

Cons: Sneaky business practices, Customer service, Return policies

Tasting Room reviews and complaints

Tasting Room is ranked 103 out of 335 in Food Delivery category

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