Tasting Room Phone Numbers and Emails

Toll-Free Number:

  • (888) 929-2827

Tasting Room Emails:

Customer Service
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Tasting Room Contact Information

Tasting Room Website:

Tasting Room Help Center:

Corporate Office Address:

Tasting Room
729 7th Avenue, Floor 8
New York, New York 10019
United States

Other Info (opening hours):


Monday - Friday: 10 am - 6 pm EST

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Tasting Room Rating Based on 3 Reviews

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Summary of Tasting Room Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tasting Room Customer Service?

Activation/ Cancellation Question:

  • “Cancellation and Refund”
  • “Cancel subscription”
  • “I canceled my accout with you and today you charged my accout for a case.”

Shipping and Delivery Question:

  • “Shipment tracking info”
  • “Wine not received”
  • “Shipping question”

Product/ Service Question:

  • “Received wine I didn't order and I'm getting charged”

Request for Information Question:

  • “To find out why Total changed”

Other Question:

  • “Received wine I didn't order”
  • “Unsuccessful at joining initially”
  • “I like to get all champagne”


Tasting Room Terms of Service
This document sets out the terms of that agreement. These are referred to as the "Universal Terms". These are referred to as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for The User to read either within, or through The Client's use of, that Service. It is important that The User of company services take the time to read them carefully. This legal agreement is referred to as the "Terms". The User may not use the Services if The User of company services do not accept the Terms. In this case, The Client understand and agree that Tasting Room by Lot18 will treat The User's use of the Services as acceptance of the Terms from that point onward. If The Customer wish to purchase any product or service made available by a Vendor through the Services (each such purchase, a "Transaction") The User of Website may be asked to supply certain information relevant to The Customer's Transaction, including without limitation, The User's credit card number, the expiration date of The Client's credit card, The Customer's billing address, and The Client's shipping information.
To read more: https://www.tastingroom.com/terms
Tasting Room Privacy Policy
Tasting Room is committed to protecting the privacy of its customers. Tasting Room's' site has been designed and built with Company's customers' privacy and security front of mind. This policy does not apply to the practices of individuals Tasting Room do not employ or manage, or to companies Website do not own or control, including without limitation the practices of third party websites that The User of Website may access through a link on Company's website. Website employ other companies and people to perform tasks on Tasting Room's' behalf and need to share The Customer's information with them to provide certain services to The Client of Tasting Room such as shipping and credit card processing. Tasting Room also are affiliated with a variety of businesses, including wineries, whose products may be sold to The User of Website through Company's website. The Company may need to share some of The Customer's personal information with them, but these companies do not retain, share, store or use personally identifiable information beyond what is necessary to assist Website
To read more: https://www.tastingroom.com/privacy
Tasting Room FAQ
Tasting Room is the world's first personalized wine club. Rather than just ask The Customer questions about the kinds of wines The Client prefer, instead www.tastingroom.com start by sending The User of company services a selection of fine wines in miniature bottles, then guide The User through a quick, fun, interactive tasting. This allows The User - and www.tastingroom.com - to discover what type of wine drinker The Client of Tasting Room are. This way, www.tastingroom.com is able to ensure that Tasting Room only send The Client of Tasting Room full-size bottles of wine that match The Customer's preferences — all at substantial savings, of course. By joining forces, the two companies are able to provide The User of company services with an unprecedented level of savings, service and selection. The mini-bottle tasting kit is packaged at a partner winery in California that operates Tasting Room's' bottling machine; the wine is then sold to The User of company services under Company's own license, which permits www.tastingroom.com to sell and ship wine.
To read more: https://www.tastingroom.com/faqs
Top Tasting Room Services

Shipping Service

Tasting Room Pros and Cons

Cons: Sneaky business practices, Customer service, Return policies

Tasting Room reviews and complaints

Tasting Room is ranked 119 out of 326 in Food Delivery category

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