Tassimo - Customer Service Review: Poor

3 of 12 Tassimo reviews

I have used a Tassimo coffee maker for years and compared to other coffee maker selections I have been generally satisfied.

Recently a purchase of their product containing milk pods was found to be spoiled. I called Gevalia to let them know about the situation and was told flatly by their customer service that they could do nothing about it.

I was incredulous that a company wouldn't stand by their product.

It makes me less likely to purchase their product - but I am stuck unless I get a new coffee machine. I have never dealt with a company that would not back their product. I was avoiding taking the nasty pods back to the store I purchased them from but that may be my only recourse.

This review is a subjective opinion of a user.
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More Review Details

Warranty
Exchange, Refund and Cancellation Policy
Customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$11
Product or service
Tassimo Cappuccino
Review category
Shopping
review #840066

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3 of 12 Tassimo reviews

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