Argyle, Texas
0 comments
Not resolved

I have used a Tassimo coffee maker for years and compared to other coffee maker selections I have been generally satisfied.

Recently a purchase of their product containing milk pods was found to be spoiled. I called Gevalia to let them know about the situation and was told flatly by their customer service that they could do nothing about it.

I was incredulous that a company wouldn't stand by their product.

It makes me less likely to purchase their product - but I am stuck unless I get a new coffee machine. I have never dealt with a company that would not back their product. I was avoiding taking the nasty pods back to the store I purchased them from but that may be my only recourse.

Review about: Tassimo Cappuccino.

Review #840066 is a subjective opinion of a user.

1.0
Customer service
Warranty
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / $11
Preferred solution Let the company propose a solution

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