Contact Tapo Customer Service
Tapo Phone Numbers and Emails
Toll-Free Number:
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(866) 225-8139
Customer Service:
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+861 762 900 5203
Tapo Emails:
Tapo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tapo Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tapo is (866) 225-8139. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Tapo may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tapo Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tapo is (866) 225-8139. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Tapo may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Tapo mainly because of product/ service, request for information and account.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Tapo is support.usa@tp-link.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Tapo?
Most Popular Number:
| Total calls: 507 | Issues resolved: 18 | Last call: Mar 6, 2026 |
Contact Information
Tapo Website:
Tapo Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Friday: 9:00am - 6:00pm
Tapo Customer Service Reviews
I'd rate it a ZERO if it was available. Messages opened (?) with no response.
Between Camera providers and NAS suppliers, it is impossible to get good information!!!
Message sent and still waiting for a response. It's Christmas, so I guess a little patience is warranted.
One camera out if 2 does not work they said they would contact me to get me another they have not as of yet
Ended up not needing your help, Thanks, anyways, I figured it out by myself. After researching myself.
How Good is Tapo's Customer Service?
Summary of Tapo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Tapo?
Product/ Service Question:
- “Connectivity”
- “Camera not working”
- “Solar panel not working”
Request for Information Question:
- “Update card”
- “Need to talk to someone”
- “Can i connect two slo panels to my camera”
Account Question:
- “Account information”
- “Account setup”
- “Need new password”
Payments and Charges Question:
- “Pay bill”
- “Payment”
- “Paid twice for subscription in error”
Website/ Application Question:
- “Tapo D225 door bell installation”
- “Tapo app is not working”
- “Kasa Tapo app compatibility”
Return/ Replace Question:
- “To change time frame of video recording”
- “Can't set up camera after changing wifi”
- “Change shipping address on order”
Shipping and Delivery Question:
- “Package delivered where is it exactly you have my shipping address 11452 W LOBO Dr.AZ CITY, AZ 85223”
- “Missing parts”
- “Order issues”
Activation/ Cancellation Question:
- “Renew my service”
- “Subscribe to Tao care”
- “Cancel camera service”
Cards Question:
- “My security camera is not recognizing SD card reading”
- “Because sd card is not working”
- “SD card issue”
Staff Question:
- “Customer service”
- “My cloud service ended and my subscription is not expired.”
Refund Question:
- “Remittance refund”
- “Refund”
Other Question:
- “Offline camera”
- “Can't find doorbell wi-fi broadcast”
- “Camera not recording”
Compare Tapo Customer Service To
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