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Contact Tapo Customer Service

Tapo Phone Numbers and Emails

Toll-Free Number:

  • (866) 225-8139
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Customer Service:

  • +861 762 900 5203

Tapo Emails:

Complaints/ Feedback
Customer Service
GPL Requests
Legal
Privacy Inquiries
Sales/ Reservations
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How to Contact Tapo?

Most Popular Number:

(866) 225-8139
Total calls: 188 Issues resolved: 6 Last call: Feb 10, 2025
author avatar
PissedConsumer Reporter

Tapo customer service phone number is 866-225-8139. Company representatives can provide you with information about available products including smart plugs and switches, doorbells and hubs, and others; support representatives can also assist you with your order, resolve delivery and payment issues, help you request a refund or return, and address other consumer inquiries.
The longest wait times are usually on Tuesday due to the high contact volume, so consider calling the company on another day of the week to save your time.

If you want to submit a complaint or share your feedback about the company, send an email to feedback.tapo@tp-link.com. Tapo email address for contacting the support team is support.usa@tp-link.com. Those who seek to get in touch with the sales department should drop a line at sales.usa@tp-link.com.

The corporate headquarters is located in California. Tapo corporate address for mailing is TP-Link USA Corporation, 10 Mauchly, Irvine, California 92618, United States. Send your correspondence to the Tapo head office if you need to get in touch with the company via regular mail. Sure, for immediate assistance it’s better to call and talk to a support representative in person.

The company operates during normal business hours on weekdays from 9 am to 6 pm. Major holidays may affect Tapo hours of operation as well as response times. To make sure you are aware of the possible schedule changes, contact the support team in advance.

Currently, Tapo website doesn't have an option of contacting the support team. While there is no online inquiry form or live chat available, customers can get in touch with the company via phone or email. Tapo customer care agents are always ready to help you resolve your issue or provide answers to your inquiries.

Tapo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Tapo Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Tapo is 8662258139. 95% of consumers used this number to address their issues and concerns.

  • The average hold time is from 5 to 10 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 11 minutes.

  • Be prepared for the call as Tapo may ask you for the following information to identify you as a customer: email, first and last name or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Tapo Website:

Tapo Help Center:

Corporate Office Address:

TP-Link USA Corporation
10 Mauchly
Irvine, California 92618
United States

Other Info (opening hours):

Support Hours:

Monday - Friday: 9:00am - 6:00pm

More contact details

Tapo Customer Service Reviews

2.6 / 5
Average
Ronesha Iju
Connect my camera
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5.0

My name is Horacio
I call today 1/20/2025 more than 4 times
Because I need help with me home camera
Each time the customer service was great and they teach me with patience
I got my two cameras connected now
Thank to you great customer service
Team. Again thank you very much
I will for sure recommend Tapo to my family and colleagues and work
Thank you

Read full review
Garlin Rpj
Unable for shared person to arm or disarm sensors
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1.0

Not able to share control, agent could not remedy the issue. Over 10 house invested in a failed installation. Sad that they are so user unfriendly.

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Guest-6361813
Doorbell not working
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5.0

Tapo doorbells not working. Called customer service.

Rolly responded and we tried to reset both the doorbell and router and still did not work. He recommended for a replacement. I just have to wait for the email within 1 day.

Great service. Thank you

Read full review
Lakea Yps
Satisfied with interaction
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4.0

I was satisfied with the interaction with the Tapo representative. She tried very hard to rectify the problem but unfortunately she couldn't.

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How Good is Tapo's Customer Service?

Reyana Lpy
Reyana Lpy
Feels Satisfied | Nov 27, 2024

Reset the camera to update wifi. I didn't relink the camera to service. Trial ran out in a few days, and cloud service stopped.

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Tabetha Qjf
Tabetha Qjf
Feels Disappointed | Jul 30, 2024

00000

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Sherian Dsi
Sherian Dsi
Feels Neutral | Jul 20, 2024

Very friendly and detailed information helps to solve the issue.

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Ashlea Waz
Ashlea Waz
Feels Disappointed | Jul 11, 2024

I contacted CS because the C425 camera I bought and installed on my boat dock fell off the mount and rolled into the lake. I explained to the rep that I specifically followed the mounting instructions and that the setup had been working fine for a couple of days before falling off the mount. I feel I should be entitled to a replacement under warranty. The CS rep asked me to send photos of the installation and dock, which I did. Ultimately the rep said they can't send me a replacement because I don't have the camera any longer, which is ridiculous given the circumstances.

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Summary of Tapo Customer Service Calls

197 TOTAL
CALLS
10:37 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tapo?

Product/ Service Question:

  • “I have a new Internet provider. None of my cameras are working.”
  • “I cannot connect my devices”
  • “Night vision doesn't work”

Request for Information Question:

  • “Does it matter I need help with the account I paid for a year fix it or put my money back”
  • “To find out if a t402 us the same as t402 kit”
  • “Support”

Account Question:

  • “Hacked”
  • “Can't log in to my account”
  • “Login issues”

Payments and Charges Question:

  • “I have paid for 2 cameras to be recording and now they are not !! Fix it or give me my money back”
  • “You turn my cameras off now they don't record because I added two cameras to the one camera I had I paid $11.12 on Monday at 1:30 in the morning Google try to get me to pay $3 and something on the first or the I believe it was the first and I told hi”
  • “Payments”

Website/ Application Question:

  • “Can't download video”
  • “Problem installing a second outdoor security camera”
  • “Camera install”

Activation/ Cancellation Question:

  • “Cancel camera service”
  • “Trying to cancel subscription to no longer need it”
  • “Cancel subscription”

Shipping and Delivery Question:

  • “Just bought one of your fine cameras and can’t get the damn thing to work”
  • “Missing parts”

Return/ Replace Question:

  • “Why are y’all are messing with my Apple Watch leave my stuff alone if I want anything change l’ll let you know bye the way why you telling me the service call $3.70 but y’all change me $4.00 is that and y’all go back to $3.70 after that”
  • “Returned camera”

Staff Question:

  • “My cloud service ended and my subscription is not expired.”

Other Question:

  • “Cameras fault”
  • “Camera stopped recording.”
  • “Set up cameras”

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