Contact Tapo Customer Service
Tapo Phone Numbers and Emails
Toll-Free Number:
-
(866) 225-8139
Customer Service:
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+861 762 900 5203
Tapo Emails:
Tapo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tapo Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Tapo is 8662258139. 95% of consumers used this number to address their issues and concerns.
The average hold time is from 5 to 10 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Tapo may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tapo Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Tapo is 8662258139. 95% of consumers used this number to address their issues and concerns.
The average hold time is from 5 to 10 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Tapo may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Tapo mainly because of product/ service, request for information and account.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Tapo is feedback.tapo@tp-link.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Tapo Website:
Tapo Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Friday: 9:00am - 6:00pm
How Good is Tapo's Customer Service?
Summary of Tapo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Tapo?
Product/ Service Question:
- “I have a new Internet provider. None of my cameras are working.”
- “I cannot connect my devices”
- “Night vision doesn't work”
Request for Information Question:
- “Does it matter I need help with the account I paid for a year fix it or put my money back”
- “To find out if a t402 us the same as t402 kit”
- “Support”
Account Question:
- “Hacked”
- “Can't log in to my account”
- “Login issues”
Payments and Charges Question:
- “I have paid for 2 cameras to be recording and now they are not !! Fix it or give me my money back”
- “You turn my cameras off now they don't record because I added two cameras to the one camera I had I paid $11.12 on Monday at 1:30 in the morning Google try to get me to pay $3 and something on the first or the I believe it was the first and I told hi”
- “Payments”
Website/ Application Question:
- “Can't download video”
- “Problem installing a second outdoor security camera”
- “Camera install”
Activation/ Cancellation Question:
- “Cancel camera service”
- “Trying to cancel subscription to no longer need it”
- “Cancel subscription”
Shipping and Delivery Question:
- “Just bought one of your fine cameras and can’t get the damn thing to work”
- “Missing parts”
Return/ Replace Question:
- “Why are y’all are messing with my Apple Watch leave my stuff alone if I want anything change l’ll let you know bye the way why you telling me the service call $3.70 but y’all change me $4.00 is that and y’all go back to $3.70 after that”
- “Returned camera”
Staff Question:
- “My cloud service ended and my subscription is not expired.”
Other Question:
- “Cameras fault”
- “Camera stopped recording.”
- “Set up cameras”
Compare Tapo Customer Service To
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