Contact Tap Warehouse Customer Service
Tap Warehouse Phone Numbers and Emails
+44 120 255 6655
Tap Warehouse Email:
Tap Warehouse Contact Information
Summary of Tap Warehouse Customer Service Calls
00:00 AVG CALL
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Tap Warehouse Customer Service?
Shipping and Delivery Question:
- “Wrong Product Ordered”
- “Delivery query Order: #1329679”
Request for Information Question:
- “About my parcel”
- “Need help return item”
Activation/ Cancellation Question:
- “Canceled order”
- “Faulty goods”
- “I want to amend my email address”
- “Advice about sinks”
Tap Warehouse Return Policy
Unwanted items can also be sent back to Tap Warehouse via The User's choice of transport. Please contact Company's team to arrange a return prior to sending any items back. If The User decide The User of company services don't want a product, The Customer can return The Customer's items within 30 days of delivery for a full refund. After 30 days, The Client of Tap Warehouse can receive a credit note for goods returned up to 90 days after date of delivery. This credit note is valid for 12 months from date of issue. The Company understand that returning fragile items can be difficult. Website now offer a collection service at a time and place to suit The User of company services For small items, website will send DPD to collect within a 1-hour slot. For bulky, fragile items, Tap Warehouse will send a specialist fragile transport company. They too will provide a collection window for convenience (area exclusions and service restrictions apply to carriers).
To read more: https://www.tapwarehouse.com/content/returns-and-exchanges
Tap Warehouse Delivery Policy
Items in stock and ready for immediate dispatch display ‘In Stock' and ‘Next Day Delivery Available'. This information is given to The User on each product page throughout the website, as well as in the basket prior to checkout, and in the checkout process itself. The User of Website will be able to split up The Client's order into multiple deliveries during the checkout if they have different lead times. For orders under £250, the charge* is displayed on every product page just under the 'Add to Basket' button, and is dependent on the size of the item. The User of Website will only pay a single charge regardless of how many products The Client buy. If an item is 'In Stock' and 'Next Day Delivery Available', The User of Website will also be able to choose a number of other delivery options during the checkout. Depending on the service, additional delivery charges may apply.
To read more: https://www.tapwarehouse.com/content/delivery
Tap Warehouse Terms of Service
Please read them carefully. To order goods through this website The Customer must be at least 18 years of age and able to accept delivery within the UK. The Company will not compensate The Customer for missed appointments due to delays or damages. It is The User's responsibility to order items in good time and ensure they are undamaged and free from visual defect prior to engaging with an installer. The Company pride ourselves in having the UK's largest online offering of taps and showers. Some of Tap Warehouse's' products are not kept in stock and need to be specially ordered for The User of company services Website aim to ship orders within 5 working days of receipt of order (although orders of products held in stock are generally shipped much sooner). If The Customer's order is not due to ship within 5 working days, Website will endeavour to notify The Client by email or telephone where provided, and give The Customer the option to wait, switch to an alternative product, or cancel The User's order and receive a refund.
To read more: https://www.tapwarehouse.com/content/terms-and-conditions
Beyond Retail Ltd, ("Beyond Retail", "Tap Warehouse", The Company or Website) is the data controller of the personal data collected via or in connection with tapwarehouse.com (the "Site"). Beyond Retail Ltd is located at Building 399, Aviation Business Park, Bournemouth Airport, BH23 6NW. By better understanding Company's customers Website can continue to improve Tap Warehouse's' product offering and customer experience. Tap Warehouse use information about The Customer to personalise The Client's view of the Site, and to make it more interesting and relevant in respect of the products and offers on view. There are two main categories of information Website collect: Information The Customer give to The Company and Information Tap Warehouse automatically collect from The User's use of the Site. Tap Warehouse use The Customer's information in several different ways. What Website do with The Client's information depends on when The Company collect it and what Tap Warehouse collect.
To read more: https://www.tapwarehouse.com/content/privacy-policy
Tap Warehouse FAQ
Company's focus is on offering a huge range of bathroom and kitchen products at great prices. Website are available on the phone for help and advice, as well as via email but Tap Warehouse don't have bricks & mortar showrooms. Tap Warehouse don't generally allow customers to collect orders, however, if The Customer are local to Tap Warehouse's' Bournemouth warehouse Website may be able to make an exception, depending on what the items are. The Client of Tap Warehouse will need to check The Client's items over at Company's warehouse as The Company cannot be held responsible for damages that occur whilst in The User's possession. Each of Company's items shows either an 'In stock' status or an estimated lead time in days. If the items are in stock in Company's warehouse, Website aim to ship them out for delivery the next working day when ordered before 1pm for larger items and 4pm for small and medium sized items. The Company send small items such as taps, shower valves and accessories with either DPD or UK Mail, both of which offer a 1 or 2 hour time slot for delivery.
To read more: https://www.tapwarehouse.com/content/faqs
Tap Warehouse is ranked 169 out of 485 in Pools, Spas and Plumbing Supplies category
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