Contact SWELL Customer Service

The SWELL contact email for general information is info@swell.com. You can use this address to learn more about the company, its products, materials, and accessories they offer. To get in touch with the customer service team, write to swellhelp@lifetimebrands.com. The support agents at this address will handle your complaints, suggestions, and general feedback and email you back to discuss the details. The same email can be used for return and refund requests, should there be issues with your order. If you experience problems navigating the website, you can report them and request assistance at accessibility@swell.com. The Media Relations team is available at press@swell.com.

The SWELL hours of operation are Monday to Friday from 9 a.m. to 5 p.m. EST. Within these hours, you can call the customer service helpline for general info and order assistance. If you prefer online communication to phone calls, you can send a direct message to customer support via social media, and they will usually respond within several business hours. You can also send an email to the customer relations team if your inquiry is not time-sensitive, and the company’s representative will get in touch with you to answer your questions or offer ways to resolve the problem as soon as they study your case, usually within 24 business hours.

To contact the SWELL support agents online, visit the official website and click the Help tab in the top right corner of the homepage. Select the topic of your inquiry to check the answers to your questions or instructions to resolve common problems. To see the available ways to reach customer care, scroll to the bottom of the Help page. Here, you will find the support phone number, email link, and hours of operation. Alternatively, you can choose the Contact Us option from the Customer Service section at the bottom of the main page and click the Email icon to send a direct message.