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Contact Sweetwater Customer Service

How to Reach a Person at Sweetwater

Verified Contact Information

Toll-Free Number:

  • 1-800-222-4700
Call Now
Send Message

Accessibility:

  • 1-888-312-1138

General Info:

  • 1-800-222-4701
    Español
  • 1-260-432-8176
    Local

Accessibility:

accessibility@sweetwater.com

Customer Service:

customer_service@sweetwater.com

Legal:

privacy@sweetwater.com
Privacy Inquiries

Media:

jeanine_gaffke@sweetwater.com

Sweetwater Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Sweetwater Phone Number
1 (800) 222-4700
Average Calls duration
9 minutes
Issue Resolution Rate
Low (33% reported full resolution)
Contact Method Distribution
100% phone
Common Reasons for Contact
Product/ service and request for information
View full overview

How to Contact Sweetwater Customer Service?

Most Popular Number:

(800) 222-4700
Total calls: 12 Issue resolved: 1 Last call: Jul 7, 2026

The Sweetwater phone number for customer service inquiries is 1-800-222-4700. You can call this helpline to talk to an expert and get professional advice on the product you are interested in. The customer care advisor will help you choose the item according to your needs, preferences, and budget. You can also call the Sweetwater Help Center to learn about product prices, availability, quality, and special deals. Spanish-speaking customers can reach Sweetwater customer service at 1-800-222-4701. The local phone number for customer care-related questions is 1-260-432-8176. If you experience difficulties accessing or navigating the website, use the following Sweetwater phone: 1-888-312-1138 to report the problem and request assistance.

The Sweetwater email address to contact the Help Center representatives is customer_service@sweetwater.com. You can email the customer care agents for general information about the company and its products. You can also send your questions, concerns, complaints, and suggestions to this address for the Sweetwater customer support team to handle. The same email can be used to discuss return and refund-related issues should you have problems with the purchased item. If you have difficulties accessing the website, send a message to Sweetwater support at accessibility@sweetwater.com. Journalists and bloggers can contact the Chief Marketing Officer on media inquiries at Jeanine_gaffke@sweetwater.com. If you have questions regarding the Privacy Policy, email them to privacy@sweetwater.com.

The Sweetwater store hours are Monday through Thursday between 9 a.m. and 9 p.m. and Friday from 9 a.m. to 8 p.m. ET. On weekends, the Sweetwater business hours are Saturday between 9 a.m. and 7 p.m. and Sunday from 11 a.m. to 5 p.m. ET. If you need to contact customer support, you can call during the Sweetwater phone hours: Monday through Thursday from 9 a.m. to 10 p.m., Friday between 9 a.m. and 8 p.m., Saturday from 9 a.m. to 7 p.m. and Sunday from 11 a.m. to 5 p.m. ET. The general Sweetwater customer service hours are Monday to Thursday from 9 a.m. to 8:30 p.m., Friday between 9 a.m. and 8 p.m., and Saturday from 9 a.m. to 7 p.m. ET.

PissedConsumer Club

Contact Information

Sweetwater Website:

Sweetwater Help Center:

Corporate Office Address:

Sweetwater
5501 US Hwy 30 W
Fort Wayne, Indiana 46818
United States

Other Info (opening hours):

Phone Hours:

9AM–10PM Monday–Thursday

9AM–8PM Friday

9AM–7PM Saturday

11AM–5PM Sunday


Store Hours:

9AM–9PM Monday–Thursday

9AM–8PM Friday

9AM–7PM Saturday

11AM–5PM Sunday


Tech Support hours:

9AM–6PM Monday–Friday

9AM–5PM Saturday

More contact details

Fax:

(260) 432-1758

Summary of Sweetwater Customer Service Calls

12 TOTAL
CALLS
09:11 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sweetwater?

Request for Information Question:

  • “Question on pedals”

Product/ Service Question:

  • “Yamaha electronic drum headset not working”

Other Question:

  • “Yamaha mg20xu”
  • “Ordee”
  • “Can you order me a neck for my gretsch resonator”

Compare Sweetwater Customer Service To

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