Not resolved

I went into this with tremendous optimism and excitement...WHAT A LET DOWN!

My issue surrounds the expectations presented during the sales process and the lack of Swapalease to deliver. Below is an excerpt from an email 'pre-sale' from my sales representative. "Before anyone can contact you about your vehicle, all buyers are pre-qualified for credit and have to be a member of our buyers' club which costs them $60 to join. This creates a secure marketplace with motivated, credit worthy buyers who are ready to take over a lease.

This prevents getting solicitation calls and individuals calling you who are not qualified on credit. " The above presents the potential customer with a marketplace of qualified individuals who have invested money into a platform and are actively looking to make a transaction. As a potential customer, this excited me and contributed to my purchasing decision. Furthermore, I was presented with 3 pricing options, each having an 'Average Time to Buyer' which helps to support the additional costs; makes sense if it works.

I chose the platinum option for $700, discounted from $1,000, and did so as a result of the 'qualified marketplace' and the sales material stating an "Average Time to Buyer of 30 days or less". Management recently stated to me they are an "advertising company", then I must ask if there is any truth to their marketing? NO! All of this is compounded by the fact there have been ZERO of these 'pre-qualified members' from their buyers club.

Not a single question asked about the car, no inquires, NOTHING!!! This is after purchasing their top tear package and doing everything suggested of me including a nearly $5,000 incentive! You see, I asked my sales rep how much the average 2015 Cadillac Escalade was on Swalalease, she replied $1,124 is the national average. So, I brought my monthly payment from $1,353.55 to $999.99, a 26% discount from the monthly price and substantially lower than the average.

I believe Swapalease has fraudulently presented a platform of which they have shown ZERO ability to deliver on based off information they presented me in writing. I don't want to be a terrible customer, I want my experience to be recognized and taken care of. At this point, I do not believe in Swapalease's ability to deliver ANY result.

In conversations with management, they have been unwilling to recognize their inability to deliver and are unwilling to make things right.I would NOT recommend using their services and I will never use them again!

Review #1023439 is a subjective opinion of a user.

PRODUCT OR SERVICE Swapalease Customer Care
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Swapalease?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Forest River - Poor workmanship Forest River "#FORESTRIVER CHECK OUT THIS WORKMAN SHIP BY FOREST RIVER. We own a 2013 Vibe by FOREST RIVER. We are very picky on our unit and keep maintenance up to a..." Read more FOREST RIVER, LIPPERET COMPONENTS, BENT AXLES Forest River "TRIP FROM FLORDIA TO HOME. INTINAL COMPLAINT While dumping the tanks I noticed wear on the right rear tire on the inside worn and left tire as well. I looked..." Read more Coachmen RV - Brookstone 378RE and Mid-State RV in Byron, GA Coachmen Rv "After purchasing a 2016 Coachmen 378RE, the following quality concerns with the manufacturer and the dealer were discovered. • Coachmen RV has an ineffective quality program. • Coachmen RV warranty resolution process has not..." Read more Outdoors Rv - ORV BLACKSTONE 280RDSB - INSTANT LEMON! - NO HELP FROM ORV! Outdoors Rv "I'm seriously considering a lawsuit against ORV for FALSE advertising. If you own an ORV or Northwood trailer that has problems, please contact me, the more owners we have, the..." Read more Prudential Visas Scam - Beware from big scammer  Prudential Visas Scam "Beware from big scammer - They don’t have valid trade license for immigration activity. - They are not authorized agent for Canada, Australia and new Zealand immigration they even don’t have MARA..." Read more Warning! Stay away from Roca Labs, Gastric.care and Don Karl Juravin Don Karl Juravin "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Morgan Properties - BAND FFOM PROPERTY CONT.... Morgan Properties "Here are some more text and emails from April 28 a text and email about my property; Also on May 1-5! I have more that goes in between these days..." Read more Sears Garage Door (through the internet) Sears "Summary: 1. New garage door ($1,400). 2. Two months of use. 3. Garage crumples from top down due to improper installation (garage opener set improperly). 4. False advertising (Sears uses..." Read more