Swagway Customer Service

19 of 25 Swagway reviews

Purchased an X1 on 5/17/2016 had to send it in for repairs on 7/8/2016.The middle joint connecting the two wheels snapped in half.

I paid 100.00 to have it shipped, they charged me 90.00 for repair. When I called to challenge their decision the customer service agent said "our product doesn't break like that". The product was being ridden and it snapped in half. It wasn't dropped or abused in any way.

These people don't know the meaning of customer service and their product is inferior.

Swagway is taking advantage of consumers and their management doesn't have a clue as to handle customer service.Do not give them your money, the product won't last and they can't deliver on service.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Product is poor
    • Ripoff

Reason of review:
Bad quality
Preferred solution:
Fix it and send it back
Monetary loss:
Product or service
Review category
Appliances and Electronics
review #888946
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19 of 25 Swagway reviews

Jul 27, 2016 #1190703 Chicago, Illinois, United States

Swagway verified representative

Swagway apologizes you are unhappy with the free one year warranty against manufacturers defects. However a snapped metal frame is not considered a defect.
Swagway has a strict and rigorous quality assurance testing and certification program.
We have found internally that the only way to break the metal frame (as in the image you provided) was to exceed the 220 lb weight limit, exceed the force limit (vertical drop with rider on unit) or incorrectly stand on the product (stand on center). The Swagway X1 is actually factory rates to 280 lbs, while we recommend a weight limit of 220 lbs as stated in the owners manual. This is further protection against broken frames under normal use when following the recommendations of the Swagway X1 owner's manual.
Broken metal frames are not covered under the FREE limited one year warranty against manufacturers defects.
If you are unhappy with this response, you can email satisfaction@Swagway.com to elevate this issue.

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