Not resolved

The X2 purchased for kids during holiday.Saw the reviews after I purchased (was a new line, so no track record), so was pleasantly surprised that mine seemed new.

Used it a little in the apartment (since too cold outside), no problem. Then brought it outside for the first time, and only one side worked. I had to email like 10 times to find out I have to pay over $30 to ship it back to them and they MAY decide it's fixable under warranty??? Not the type of service I would expect from what I thought was a good company.

Telling all the parents not to buy from Swagtron.

I would expect they have authorized repair shops in big cities, and if not; cover the shipping (sent pic of new swagway in good condition, it hasn't been mistreated; they don't even respond).Shame on you, Swagtron.

Review #1034720 is a subjective opinion of a user.

PRODUCT OR SERVICE Swagway X2 Hoverboard
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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We will of course supply a prepaid UPS label for your defective unit!
Please email us at WeCare@Swagtron.com and supply your Swgatron.com RMA number and we will gladly supply a UPS prepaid label.
Also please check your RMA email, there is most likely a UPS prepaid label attached to that email along with your approved RMA number (attached as a .gif file).
If you have any questions you can ask here, DM our Facebook page, Live-chat us at Swagtron.com ,or email WeCare@swagtron.com
Just sent request, let's see how long it takes (no, there wasn't one included with RMA).

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