SurveyMonkey - Survey Monkey Are Some Crooks And Cowards!

4 of 11 SurveyMonkey reviews

I did a survey for 2 weeks and paid to have 1,000 responses for $26.Instead of shutting down the survey at 1,000 responses, Survey Monkey allowed over 3,000 people to respond and charged me .15 per response and just charged $459 to my bank account.

Then when I try to call in and speak with someone, they tell me I can't speak to anyone on the phone unless I'm a "Platinum" member. These guys are some cowards, and they are absolute crooks. I will NEVER work with this company again and I recommend no one else does.

I will have my lawyer on this asap.I hope this company get everything it deserves.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Diversity of Products or Services
Website
Product or Service Quality
Price Affordability
Discounts and Special Offers

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Termination services
    • Subscription plans
    • Procedure

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
$459
Product or service
Surveymonkey Survey Services
Review category
Telecommunications
review #739776
Had an experience with SurveyMonkey? Submit review ›
Helpful? 1 Yes 1 1 No 1
Had the same issue 0 Yes 0
4 of 11 SurveyMonkey reviews
Anonymous

Oct 06, 2016 #1223190 Dublin, Dublin, Ireland

You know you could have added a cut off date or added a limit of respondents to your survey? Before you complain about something at least get to know the features a bit better

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about SurveyMonkey.
Filing a new complaint about
×